Mental Health Medical Assistant

Description

Title:  Mental Health Medical Assistant

Description:  The role of the medical assistant is to assist providers in implementing patient care and provide patient-centered and culturally competent care at Central Outreach Wellness Center.

Duties and Responsibilities:

• Obtain Vitals including height, weight, BP, pulse, and respiratory rate.
• Obtain Labs as ordered, and properly label samples with first initial, last name and birthdate as confirmed with patient.
• Collect samples including urine.
• Administer and properly chart for injections under the guidance of providers, and bill for patient injections in EMR system properly.
• Properly chart any given medications in the chief complaint with proper dosage, concentration, administration route, site, lot number, and expiration date
• Assist providers with any medical task as requested.
• Disinfect exam rooms and common areas between patient visits.
• Stock all bathrooms and exam rooms with gloves, appointment slips, etc.
• Properly dispose of sharps and bio-hazardous materials, maintain safe environment 
• Answering phones and routing the caller to where they need to go.
• Call patients who no-show to reschedule appointments.
• Triage patient phone calls, assess needs and connect to appropriate provider.
• Track treatment plans and due dates
• Facilitate and keep track of referrals to external providers.
• Document all patient encounters in EMR in a timely manner
• Check-in calls if requested by patient or provider.
• Keep track of samples and injectable medications
• Keep injection tracker up to date for injectable medications.
• Schedule follow up appointments for injections at appropriate intervals as determined by psychiatrist.
• Dispose of expired medications appropriately
• Answer phones and return calls.
• Maintain encounter form logs.
• Covey messages to/from physician and therapists to patient
• Assist care coordinator with any duties he/she/they may need.
• Call to confirm appointments the week before
• Assist in scheduling/re-scheduling patient appointments.
• Send appropriate MH screening questionnaires ahead of appointments and print them out for provider.

Additional Items:

• Maintain appropriate boundaries between personal and professional patient relationships.
• Should be aware the Medical Assistant is one of the first impressions to each patient.
• Need to make sure each patient is comfortable with their care.
• Need to be culturally competent while working, including being gender sensitive and pronoun aware.
• Completely understand the healthcare privacy laws as outlined in HIPAA.
• Be able to work with a team of medical assistants, providers, and administrative staff.
• Understand the employee handbook and follow the rules outlined in it.
• Maintain a professional attitude and demeanor.
• Knowledge of basic computer skills, Excel, Word, and how to use the EMR.
• Experience with patient centered care
• Punctuality and impeccable attendance
• Strong communication skills with both professionals and patients from all demographics
• Non-judgmental approach to patient care
• LGBTQ cultural competency
• Ability to work in a fast paced and, at times, excited atmosphere.
• Ability to multi-task

Qualifications

Requirements:

• Culturally competent while working, including being gender sensitive and pronoun aware.
• Be able to work with a team of medical assistants, providers, and administrative staff.
• Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records.
• Experience with patient centered care.
• Punctuality and impeccable attendance.
• Strong communication skills with both professionals and patients from all demographics.
• Non-judgmental approach to patient care.
• Technical skills with required office equipment.
• Patience and great attention to detail.
• Completely understand the healthcare privacy laws as outlined in HIPAA.
• LGBTQIA cultural competency.
• Ability to work collaboratively in team-based care.
• Ability to adapt to a work environment that is constantly changing and not always structured.
• Ability to work in a fast paced and, at times, excited atmosphere.
• Maintain a professional attitude and demeanor.
• Ability to multi-task.

Salary : $20 - $25