Community Program Coordinator

Position Function:

The Community Program Coordinator is responsible for the promotion, activation, and daily operations of Tidepools in the Kahului Branch. This position has oversight of the operational procedures, providing concierge level of customer service to coworking and conference room users, efficiently and effectively managing logistical needs of public /reserved coworking spaces, and proactively develops recommendations to maximize utilization and increase operational efficiencies.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Maximize Activations, Utilizations, and Process Optimization

• Analyze Coworking Space and Target Audience Data.
• Provide recommendations (tools, services, programs, etc.) to continuously engage the community, strengthen relationships with existing coworking users, and cultivate new business relationships.
• Develop strong working relationships within coworking partners to provide valuable business connections for guests.
• Serve as primary liaison for in-house vendor relationship along with Kahului Branch Manager.

Target Audience Engagement - Planning, Promotion, and Execution

• Create a welcoming environment conducive to collaboration and relationship development among guests, between CPB employees, guests, and potential clients.
• Recommend and lead execution of efforts to increase target audience engagement including programs informational seminars, events and exhibits.
• Serve as primary public-facing contact for all inquiries and manages reservations for designated spaces.
• Facilitate smooth transition to third-party vendors to complete larger event execution when necessary.

Coworking/Community On-Site Management

• Provide concierge level of service to meet the expressed and unexpressed needs of branch guests.
• Manage all aspects of daily operations.
• Maximize up-time and availability of key facility assets including WiFi, reservation process, conference rooms, coworking open seating area, and related AV equipment.

Liaise with Internal Departments, Coworking Partners and Guests

• Identify current and future needs to assist with target market relationship-building.
• Collaborate with internal clients to host informational seminars or other events.
• Work with the appropriate internal departments and third-party vendors to accomplish promotional and operational tasks.
• Develop strong working relationships within coworking partners to provide valuable business connections for guests.

Minimum Qualifications:

Education:

• High School Diploma or equivalent required.
• Bachelor’s Degree from a 4-year accredited college or university preferred.

Experience:

• 1 years of related work experience.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.