IT Infrastructure and Operations Manager

Position Function:

The role is to plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization's IT assets.  This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links.  This role is also responsible for telephone, data center, security systems, and other electronic infrastructure supporting the organization's business sales and operations.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
• Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
• Establish service level agreements with end users.
• Provides “ownership” of problem through final resolution.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
• Oversee the administration of user accounts, permissions, and access rights in AD.
• Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
• Provide guidance to junior members of the team.

Minimum Qualifications:

Education:

• Bachelor’s Degree in information technology or related field from an accredited college or university required.

Experience:

• 6 years of related work experience. (A bachelor’s degree can substitute for 2 years of work experience.)
• 5 years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
• 5 years of successful supervisory and/or leadership of an infrastructure team.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.  Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.