Senior Private Banking Officer

Position Function:

Manage and grow a portfolio of high valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provides maximum profitability to the Bank with a minimum of risk. Level III/Sr may have staff supervisory responsibilities.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Total Loan & Deposit Balance Portfolio Growth:

• Generate new business in retail areas through an organized and targeted calling program utilizing new and existing sources.  
• Develop and maintain a business referral and information network consisting of trusted professional contacts for both advice and counsel, and new referrals.   
• Solicit referrals from other areas of the Bank.  
• Grow loan & deposit portfolio with safe and profitable opportunities from existing and new sources.  
• Develop new sources of fee income and increase overall profitability of book of business. 
• Provide the highest standards of account maintenance and servicing of assigned portfolio of loan and deposit accounts through regular contact and communication with customers and a commitment to delivery of quality service and expert financial advice and counsel.  
• Maintain and manage financial profiles of high value customers within the portfolio.  
• Represent the Bank in civic and community events with emphasis on CRA qualifying activities.

Total Team Portfolio Growth:

• Assists team members in management and achievement of team goals, portfolio, and accountabilities 
• Attend sales meetings to communicate results of sales and business calling activities, and provide feedback to Team Leader on strategies to enhance goal attainment. 
• Responsible for achievement of goals in all accountabilities.         

Investment / Trust Fee Income:

• Generate new business in investment and trust areas through an organized and targeted calling program utilizing new and existing sources.  
• Develop and maintain a business referral and information network consisting of trusted professional contacts for both advice and counsel, and new referrals.   
• Develop new sources of fee income.

Loan Servicing, Quality Control & Compliance:

• Maintain quality of loans in assigned portfolio of account relationships through diligent supervision and collection efforts, keeping abreast of trends and developments both within and outside the Bank that could impact or affect the quality of the assigned portfolio.  
• Keep on top of all credits and downgrade loans as necessary.
• Improve personal/professional status through education and keeping abreast of updated bank policies, procedures, and products and services.  
• Achieve a satisfactory rating on audits.

Business Unit Compliance Officer (BUCO) - If Applicable

• Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Manager.  
• The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program.  
• The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks.  
• This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.

The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:

• Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.
• Knowing and understanding all state and federal compliance laws, rules, and regulations (“laws and regulations”) applicable to the business unit, and how such laws and regulations impact or affect the business unit. 
• Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.
• Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.
• Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.
• Ensuring that the business unit has sufficient resources to adequately manage compliance risks.
• Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.
• Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.
• Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit’s compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.
• Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log, and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns.
• Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints.
• Facilitating regulatory audits and examinations.
• Completing other compliance related projects and tasks as requested to support the Bank’s Compliance Management System Policy and Bank Secrecy Act Policy.

Minimum Qualifications:

Education:

• Bachelor’s Degree in Business Administration or related field, or equivalent work experience required.

Experience:

• 7 years of work experience in Private Banking or related field required. 
• 3 experience as a Team leader or Supervisor required.
• Experience in financial planning and investment service experience preferred.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents. 
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.  Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.