Collections Coordinator

Bank

REMOTE!

Hours 9-6 Eastern

Needed ASAP

Contract starting ASAP until 3/2025 with possible extensions

Billing Coordinator- 24-00591

MUST HAVE COLLECTIONS EXPERIENCE TO APPLY

We are seeking a Billing Coordinator to support our collections team in managing accounts within the 0-30 day aging window.

Job Summary: The Billing Coordinator for 0-30 Day Collections will be responsible for handling early-stage collections and billing inquiries for accounts that are past due within the first 30 days. This role involves proactive communication with clients, resolving payment discrepancies, and ensuring timely and accurate collections efforts while maintaining positive customer relationships.

Key Responsibilities:

1. Proactively manage and monitor accounts that are 0-30 days past due to ensure timely payment collection.
2. Contact clients via phone, email, or other communication channels to remind them of outstanding balances and offer payment solutions.
3. Prepare and issue billing statements, invoices, and other relevant documentation to customers.
4. Work with clients to resolve any billing discrepancies, ensuring clear and accurate records of communication and resolutions.
5. Collaborate with the collections and finance teams to escalate accounts as needed to the next stage of collections.
6. Process payments, refunds, and adjustments while updating account statuses in the billing system.
7. Maintain accurate records of all communication and payment arrangements with clients.
8. Provide exceptional customer service by addressing billing inquiries and providing payment solutions.
9. Assist in preparing reports related to collections performance and outstanding accounts.
10. Stay up-to-date with internal policies, compliance regulations, and best practices for collections.

Qualifications:

1. 1-3 years of experience in billing, collections, or a related financial role.
2. Familiarity with collections procedures, financial statements, and payment processes.
3. Proficiency in Microsoft Office Suite (Excel, Word) and accounting/billing software (e.g., SAP, Oracle, or similar platforms).
4. Excellent verbal and written communication skills, with a customer-focused approach.
5. Strong organizational skills and attention to detail, with the ability to manage multiple accounts simultaneously.
6. Ability to work independently and as part of a team in a fast-paced environment.
7. Basic understanding of accounting principles and collections practices.
8. High school diploma or equivalent required; associate's or bachelor's degree in finance, accounting, or business administration preferred.