Senior Product Manager

Role Summary

The Product Analyst assists in defining the vision of a strategic initiative. Works under the guidance of the Credit Modernization Product Director and Design Director to define Features for a given initiative. Collaborates with the Product Manager(s), SMEs, business segment sponsors, technology partners, and UX leads to define the colleague/customer experience. Solicits requirements, facilitates workshops, and documents process flows, visuals/wireframes, and acceptance criteria. Engages Legal, Risk, and Compliance to obtain approval on all features. Participates in architecture and UX wire reviews to ensure features are properly defined and approved for execution.

Primary Responsibilities

• Supports Product Manager to document Features, as aligned with MMP Epics, to deliver on defined business requirements and OKRs.
• Partner with Product Manager, Product Owners, and SMEs to carry out business process assessments to identify business needs and priorities.
• Supports Product Manager to understand business challenges and opportunities for improvement, as well as customer/colleague feedback and pain points.
• Assist Product Manager with process maps and low fidelity visuals/mock-ups to illustrate business processes, systems integrations, and the end-to-end colleague or customer experience.
• Support the facilitation of Discovery and Design Workshops, ensuring all requirements are documented in the Feature Brief.
• Partner with Solution Leads to ensure the Tech Design delivers all elements of the Acceptance Criteria, and all impacted teams/cross-team dependencies are identified and properly planned out.
• Partner with the SMEs to present the final Feature Brief, gain alignment across all impacted program partners, gather approvals, and ensure all artifacts supporting the Feature definition and scope are collected and stored in the feature repository.
• Primary point of contact for Product Owners to gain clarification of Feature requirements to ensure full alignment to acceptance criteria and desired outcomes.
• Support Product Owners with the escalation of issues, blockers, and/or obstacles impeding efforts to deliver features.
• Support Product Team, SMEs, and Technology partners throughout UAT Testing, Business Readiness, and Change Management activities.
• Support Product Manager in post-production discussions and assist with closing functional gaps and required remediation.
• Support Product Manager in measurement of performance against expectations; revisit analysis and strategy to modify approach when a variance is recognized.
  
  

Basic Qualifications

• Bachelor's Degree or equivalent experience
• 5 years Non-Consumer Lending experience, i.e., underwriting, portfolio management, closing, booking, servicing
• Demonstrated experience in facilitating and leading discussions and documenting current and future state processes; including process mapping, visualization, etc.
  
  

Preferred Qualifications

• Experience in developing technology solutions on the Salesforce platform (Financial Services Cloud)
• Mastery of Agile best practices, leveraging tools such as Azure DevOps, JIRA, etc.
• Strong analytic, problem-solving skills, grounded in data and feedback and driven toward process simplification
• Strong organizational and multitasking skills, attention to detail, and the ability to balance competing priorities
• Highly collaborative; able to build partnerships with SMEs, business sponsors, and technology partners
• Strong understanding of the business user perspective and the ability to translate business needs to technology teams
• Understanding business ORKs and expected outcomes to measure success
• Ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to develop working relationships with individuals at all levels of an organization