SUMMARY

Performs customer service functions by initiating and responding to telephone calls, email, fax, and other requests to/from franchised and non-franchised distributors by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Handle inbound and outbound communications via phone, email, fax, and mail
• Respond to distributor inquiries with pricing, availability, and product information using our AS/400 system
• Promote new products and generate sales from existing and potential distributors
• Support new distributor onboarding through sales leads and follow-up communication
• Track and enter distributor data, sample orders, and point-of-sale info into the system
• Coordinate literature requests and distribute marketing materials
• Attend trade shows, including booth setup and on-site support
• Maintain organized records and correspondence
• Assist in training distributors on product knowledge and company programs
• Collaborate with the Distribution Manager on strategy, quoting, and reporting

KEY COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Focus on Complete Customer Satisfaction
• Strives for perfect quality, demonstrating accuracy and thoroughness
• Works efficiently
• Communicates effectively
• Demonstrates teamwork
• Takes initiative
• Exhibits professionalism
• Sets a good example

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Required

High school diploma or general education degree (GED); and 30 minimum college credits (approximately one year); and two years minimum of related customer service/sales experience; or an equivalent combination of education and experience.

Preferred

Associates Degree; three to five years of related customer service/sales experience; knowledge of the distribution sales channel in the semiconductor industry, and experience with ISO9001:2000 are all preferred.

TRAVEL

Position may require minimal travel (<2%).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear; and to use hands to finger or handle. The employee is occasionally required to stand; walk; reach with hands and arms; and kneel or crouch. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Central Semiconductor is an Equal Opportunity Employer

Salary : $44,000 - $56,000