Front of House Manager

Front of House Manager: Craft Exceptional Moments in Downtown Milwaukee

Company Description:

Central Standard Craft Distillery isn't just a distillery; it's a vibrant downtown Milwaukee experience where award-winning, locally distilled spirits elevate everyday moments. We pride ourselves on crafting exceptional products and delivering equally exceptional hospitality.

The Opportunity: Front of House Manager

Are you a dynamic and passionate hospitality leader ready to take the reins of our bustling tasting room and restaurant? At Central Standard Crafthouse & Kitchen, the Front of House Manager is the linchpin of our guest experience. You'll be the driving force behind creating memorable visits, leading a talented team, and ensuring our exceptional service standards shine. This isn't just a management role; it's an opportunity to shape the very heart of our guest interactions and contribute directly to our continued success and reputation.

What You'll Do:

• Inspire and Develop Your Team:
• Recruit, onboard, and cultivate a high-performing team that embodies our commitment to excellence.
• Provide ongoing coaching, mentorship, and development opportunities to empower the team and foster a positive, growth-oriented environment.
• Lead by example, managing the floor with energy and expertise during service.
• Conduct engaging team meetings and training sessions to ensure consistent service, product knowledge, and team cohesion.
• Identify and nurture top talent within your team, creating pathways for advancement.
• Elevate the Guest Experience:
• Champion exceptional customer service, building genuine connections with our guests and ensuring every visit is remarkable.
• Proactively address guest feedback and resolve any concerns with grace and efficiency.
• Collaborate seamlessly with the kitchen and back-of-house teams to ensure smooth and efficient service flow.
• Serve as a key point of contact and support for ownership and the broader management team, offering valuable insights from the front lines.
• Uphold Our Standards of Excellence:
• Ensure that every cocktail, beverage, and food item served meets our rigorous quality standards.
• Embody and promote our shared commitment to excellence in all aspects of the operation.
• Drive Operational Efficiency:
• Oversee the daily operations of the tasting room, retail space, and storage areas, ensuring they are organized, well-stocked, and impeccably maintained.
• Implement and manage efficient inventory control systems to minimize waste and optimize stock levels.
• Manage relationships with suppliers, place orders strategically, and contribute to cost-effective purchasing.
• Oversee the business aspects of our retail operations, including inventory management, budgeting, and goal setting.
• Manage cash handling procedures in collaboration with the General Manager.
• Contribute to Financial Success:
• Assist in managing budgets, labor costs, and inventory to achieve financial targets.
• Analyze sales data and contribute to the development of strategies to maximize revenue and control costs.
• Oversee POS transactions and ensure accurate daily financial reconciliation.
• Assist with vendor and supplier coordination to maintain optimal stock levels and cost efficiency.
• Manage team availability and create efficient weekly schedules.
• Ensure a Safe and Compliant Environment:
• Implement and enforce all safety protocols to safeguard the well-being of our team and guests.
• Stay informed about and ensure compliance with all relevant regulations, health codes, and licensing requirements.
• Skillfully de-escalate tense situations between guests or staff, proactively mitigating potential safety or legal issues.
• Vigilantly monitor and maintain the highest standards of health, safety, food safety, and hygiene.
• Engage and Promote:
• Partner with the marketing team to develop and execute engaging promotions, events, and themed nights to attract and retain guests.
• Actively participate in our community, building relationships with local stakeholders and seeking opportunities to give back.
• Contribute to the planning and execution of promotional events.

What You Bring:

• 2-3 years of Front of House management experience in a high-volume restaurant or similar environment.
• A comprehensive understanding of restaurant operations, encompassing both FOH and BOH dynamics.
• Exceptional leadership, communication, and interpersonal skills with a proven ability to motivate and inspire teams.
• The ability to thrive in a fast-paced, dynamic environment and effectively manage high-pressure situations.
• Proficiency in POS systems and scheduling software; experience with restaurant management software is a plus.
• A strong understanding of health and safety regulations and best practices within the foodservice industry.
• Outstanding organizational, time management, and problem-solving abilities.
• A genuine passion for hospitality and a dedication to creating exceptional guest experiences.
• Flexibility to work evenings, weekends, and some holidays as needed.
• Certification in responsible alcohol service and safety regulations is a plus.

Be Part of the Central Standard Family:

As our Front of House Manager, you'll be instrumental in shaping the Central Standard experience for every guest who walks through our doors. Your dedication to quality, attention to detail, and commitment to excellence will directly contribute to our continued success as a premier Milwaukee destination.

Perks of Joining Us:

• Competitive salary that recognizes your experience and contributions.
• Comprehensive health, dental, and vision insurance to support your well-being.
• Generous employee discounts on our handcrafted spirits and delicious offerings.
• Real opportunities for professional growth and development within our expanding company.
• A supportive, collaborative, and dynamic team environment where your contributions are valued.