Collection Specialist

Posting Number 0801709 Classification Title Collection Specialist Working Title Department Cash Management Department Contact Email zruffingibson@centralstate.edu Job Summary/Basic Function

Job Summary

Responsible for contacting students with outstanding balances on their accounts, attempting to collect overdue payments through phone calls, emails, and other communication methods, while maintaining a student-centric approach to ensure timely debt resolution and minimizing negative impacts on their academic progress.

Duties And Responsibilities

• Monitor and maintain up-to-date records for student accounts and reviewing accounts in arrears to ensure appropriate actions are taken
• Reach out to students with overdue accounts via phone, email, and mail to remind them of outstanding balances and encourage payment
• Work with students to establish manageable payment plans based on their financial situation.
• Track student account details, including payment history, outstanding balances, and any relevant notes regarding collection efforts.
• Negotiate settlements (in conjunction with the Controller) or explore alternative payment arrangements to resolve outstanding debts
• Ensure all collection activities comply with university policies and relevant regulations regarding student debt.
• Provide guidance and information to students regarding financial aid options, payment deadlines, and potential consequences of non-payment.
• Maintain accurate records of collection attempts and provide regular reports on outstanding debt levels to upper management
• Other Duties as Assigned
  
  

Required Knowledge, Skills, And Abilities

• Ability to clearly explain financial situations to students and effectively communicate collection procedures in a professional manner.
• Identifying challenges related to student debt and finding creative solutions to resolve outstanding balances.
• Prioritizing student satisfaction while enforcing payment obligations
• Accurately inputting and managing student account information within relevant database systems
• Recognizing student financial difficulties and tailoring collection strategies accordingly.
  
  

Minimum Qualifications

MINIMUM QUALIFICATIONS

• Associate or bachelor's degree in business, Accounting, or equivalent work experience
• Strong understanding of university policies related to student billing and financial aid
• Experience in customer service and two to five (2 to 5) years of experience in collections preferred • Proficiency in Microsoft Office Suite and Banner
  
  

Preferred Qualifications Posting Date 03/27/2025 Closing Date Open Until Filled Yes Special Instructions to Applicants Position Category Staff - Monthly (Exempt) Budgeted Annual Salary Commensurate with experience