PATIENT CARE REPRESENTATIVE

Job Type
Full-time
Description

• Are you passionate about patient care?

• Would you enjoy being an integral part of a team on the verge of new hospital construction?

• Are you motivated by ongoing improvement and an opportunity to make a measurable impact on rural healthcare in Oklahoma?

CLEVELAND AREA HOSPITAL is an independent, self-managed Critical Access Hospital half an hour west of Tulsa, Oklahoma. As the only hospital in Pawnee County, we are constantly striving to provide the highest level of care by continuously growing and updating our services and equipment. Our facilities include a level IV Trauma Center/ ER, Skilled Nursing/Swing Bed program, Respiratory Therapy, C.T., 3D Mammography, a fully equipped Outpatient Rehabilitation Center, 24/7 Lab, and a Primary Care Clinic. The organization is a Regional Healthcare Provider in its 10th year of consistent leadership. Continuing the spirit of growth, healing, and service-driven healthcare established when the hospital first opened in 1963, Cleveland Area Hospital is on track to build a new facility, expand our services, and better serve our patients and communities.

BENEFITS:

Competitive pay
Comprehensive benefits package including medical, dental, vision, FSA, and Life/AD&D
401k with up to 4% matching after first year
Excellent PTO accrual from the date of hire
Generous Tuition Reimbursement Program
Discounts on our Health Services
Employee Appreciation and EngagementBirthday, Anniversary and New Hire Gifts
Uniform Vouchers (annually and upon hire)
Employee Engagement events
Employee Referral incentives

POSITION SUMMARY: Under the direction of the Clinic Office Coordinator, the Patient Service Representative’s main function is to ensure the customer is serviced as expeditiously as possible and provided access to appropriate services.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The hours for this position are Monday-Friday 10:00am-7:00pm.

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:

Essential Functions

Adheres to Organization’s Policies and Procedures
Provides exceptional customer service and ensures access to appropriate services as expeditiously as possible.
Answers phones
Schedules appointments
Registers patients, obtains demographics, financial, pre-cert or authorization information, verifies insurance eligibility when applicable.
Explains clinic policies, financial responsibilities
Receives payments and issues receipts
Enters charges
Prepares charts for providers
Other duties as assigned

Requirements
EDUCATIONAL/EXPERIENCE REQUIRED:

High school diploma or equivalent. Minimum of one years of job-related experience, preferably in medical clinic; or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.

SKILLS:

Communication.
Customer Service
Leadership
Ethical Practice.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift 20 lbs. using appropriate body mechanics techniques. Utilizes good hearing, vocal and visual skills. Occasionally requires bending and stretching. Pushing and pulling. May be exposed to communicable diseases.

EQUIPMENT:

Computer and Printer

Copy Machine

Fax Machine

Telephone

RESPONSIBILITY FOR CONFIDENTIAL INFORMATION:

This position could have access to patient confidential records and must comply with HIPAA regulations as well as Hospital and Clinic Compliance Policies.