What are the responsibilities and job description for the CSR - Customer Service Representative position at Central U.P. Insurance Agency?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries effectively.
Duties
- Provide outstanding customer support via phone, email, and chat.
- Utilize excellent phone etiquette to engage with customers and address their inquiries.
- Handle cash transactions accurately and responsibly.
- Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
- Maintain detailed records of customer interactions in our office systems.
- Assist in sales efforts by promoting products and services to customers.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Support bilingual customers by communicating effectively in both English and another language when applicable.
Qualifications
- Proven experience in a customer service role, preferably in a call center or office environment.
- Strong communication skills with the ability to convey information clearly and effectively.
- Experience with cash handling procedures is preferred.
- Ability to analyze situations and provide effective solutions quickly.
- Bilingual proficiency is a plus, enhancing our ability to serve diverse customers.
- Sales experience is desirable but not mandatory.
- A positive attitude, patience, and the ability to work under pressure are essential traits for success in this role.
Join us as we strive to deliver top-notch service to our customers while fostering a supportive work environment for our team members.
Job Type: Part-time
Pay: $18.00 - $21.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
Ability to Commute:
- Ishpeming, MI 49849 (Preferred)
Ability to Relocate:
- Ishpeming, MI 49849: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21