What are the responsibilities and job description for the Customer Service Specialist (Energy) - Minneapolis, KS position at Central Valley Ag Cooperative?
As an Energy CSS at Central Valley Ag, you will be responsible for general accounting, finance, petroleum systems and related functions of the Energy Department, both internally and with other departments, to ensure that the department financials are correct and timely. You will also be performing data entry, answering phones, filing documents, providing high level customer support and providing the customer with knowledge of our products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Prepares weekly and monthly internal financial statements and management reports as directed.
- Performs inventory tracking, reconciliations, and monitors inventory controls.
- Analyzes business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
- Offers advice on the purchase or sale of petroleum products.
- Records transactions accurately and keep clients informed about transactions.
- Arranges for the transportation or storage of purchased petroleum products.
- Locates and notifies customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
- Provides staff and users with assistance solving petroleum system related problems, such as malfunctions and program problems.
- Provides customer service in a timely manner via telephone, email, or face to face interaction.
- Coordinates and links petroleum systems within the organization to increase compatibility so information can be shared.
- Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems and replaces defective components when necessary.
- Files applicable regulatory reports as required by state and federal governmental agencies.
- Schedules/dispatches petroleum drivers to appropriate locations, according to customer requests, specifications or needs.
- Acts as a liaison between customers and management in order to enhance the overall customer experience.
- Comply with current Central Valley Ag credit policies.
- Maintains and promotes a safe work environment.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
There are no supervisory roles with the position
REQUIRED SKILLS AND KNOWLEDGE
- Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
- To consistently meet internal and external deadlines.
- Strong competencies in computer applications including Microsoft products.
- Follows through with commitments and can be counted on to meet deadlines.
- Maintains a positive attitude.
- Actively looks for ways to help customers.
- Completes work in a timely manner with a high level of accuracy.
- Works in a way that demonstrates safety is a priority. Promotes a work environment that is safe for everyone.
- We value the highest ethical standard-our word is our bond.
- Can plan, prioritize, organize, and manage resources in order to accomplish jobs within the defined timetable.
- Ability to multi-task several assignments simultaneously and establish job priorities.
- Works well with others to achieve a common goal.
Central Valley Ag
Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com.
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Updated: March 2022
Location: Minneapolis, KS
