What are the responsibilities and job description for the Customer Service Specialist PT (Energy) - Minneapolis, KS position at Central Valley Ag Cooperative?
PURPOSE
As an Energy CSS at Central Valley Ag, you will be responsible for general accounting, finance, petroleum systems and related functions of the Energy Department, both internally and with other departments, to ensure that the department financials are correct and timely. You will also be performing data entry, answering phones, filing documents, providing high level customer support and providing the customer with knowledge of our products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Prepares weekly and monthly internal financial statements and management reports as directed.
- Performs inventory tracking, reconciliations, and monitors inventory controls.
- Analyzes business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
- Offers advice on the purchase or sale of petroleum products.
- Records transactions accurately and keep clients informed about transactions.
- Arranges for the transportation or storage of purchased petroleum products.
- Locates and notifies customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
- Provides staff and users with assistance solving petroleum system related problems, such as malfunctions and program problems.
- Provides customer service in a timely manner via telephone, email, or face to face interaction.
- Coordinates and links petroleum systems within the organization to increase compatibility so information can be shared.
- Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems and replaces defective components when necessary.
- Files applicable regulatory reports as required by state and federal governmental agencies.
- Schedules / dispatches petroleum drivers to appropriate locations, according to customer requests, specifications or needs.
- Acts as a liaison between customers and management in order to enhance the overall customer experience.
- Comply with current Central Valley Ag credit policies.
- Maintains and promotes a safe work environment.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
There are no supervisory roles with the position
REQUIRED SKILLS AND KNOWLEDGE
Central Valley Ag
Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com.
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Updated : March 2022
Location : Minneapolis, KS Learn More
