What are the responsibilities and job description for the Part-time Rental Department Associate position at CENTRAL VALLEY BUILDERS SUPPLY?
Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the largest regional suppliers of building and agricultural products in the United States. Central Valley has been voted among the Best Places to work in the North Bay by the North Bay Business Journal. We are currently seeking a Part-time Rental Department Associates for our St. Helena facility.
Part-time, 20-24 hours per week, day-time hours.
The Rental Department Associate greets customers upon arrival and departure. Provides customers with fast, friendly and accurate service at the rental counter. Responsible for processing customer equipment rentals and returns. Trouble shoots and provides solutions to impress customers. Assist customers with Outdoor power tool sales and service.
KEY RESPONSIBILITIES:
- Offers a friendly greeting, smile and makes eye contact with customers.
- Asks open ended questions about customers’ projects in order to determine their needs and level of expertise.
- Demonstrates and offers appropriate product solutions.
- Writes rental contracts and follows up on past due contracts.
- Clearly communicates the terms/conditions of equipment rentals.
- Demonstrates proper usage of equipment and tools.
- Maintains the in-stock condition of products in outdoor power department.
- Ensures that rental department is clean, shoppable and safe.
- Quotes product prices at the counter and over the phone.
- Informs customers about Central Valley credit account options.
- Actively seeks to develop and improve product knowledge of all merchandise and special orders, leverages cross-training opportunities.
KNOWLEDGE/SKILLS:
- Exceptional customer service skills
- Outstanding communication skills
- Problem solving abilities
- Proficient in math
- Basic computer skills
- Bilingual English/Spanish Preferred
EDUCATION/EXPERIENCE:
- 2 years Retail sales experience required
Central Valley is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.