What are the responsibilities and job description for the Customer Service Rep Data and Order Entry position at Central Valley Glass & Screen Inc.?
Job Description :
You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services. Your goal will be to build strong relationships with customers, exceed their expectations, and contribute to the overall success of our business.
Supervisory Responsibilities :
None.
Duties / Responsibilities :
Customer Engagement : Interact with customers via phone, email, and in-person to understand their needs, answer questions, and provide assistance promptly and professionally.
Order Processing : Process customer orders accurately and efficiently, ensuring all details are captured correctly and deadlines are met.
Issue Resolution : Handle customer complaints and concerns effectively, investigating issues, finding solutions, and following up to ensure customer satisfaction.
Product Knowledge : Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
Sales Support : Collaborate with the sales team to support customer inquiries, provide quotes, and assist with order fulfillment.
Documentation and Reporting : Maintain accurate records of customer interactions, orders, and resolutions. Generate reports as needed to track customer trends and feedback.
Relationship Building : Cultivate positive relationships with customers to foster loyalty, repeat business, and referrals.
Other duties and tasks assigned by management
Requirements
Required Skills / Abilities
Excellent Communication Skills : Strong verbal and written communication skills are essential for effective customer interactions.
Customer-Centric Approach : Demonstrated ability to prioritize customer needs, empathize with their concerns, and provide solutions.
Organizational Skills : Detail-oriented with the ability to manage multiple tasks and deadlines efficiently.
Problem-Solving Skills : Proven track record of identifying issues, analyzing information, and implementing effective solutions.
Team Player : Ability to collaborate with colleagues across departments to achieve common goals.
Technical Proficiency : Comfortable using computer systems, CRM software, and other tools to manage customer interactions and data.
Education and Experience :
High school diploma or equivalent required.
Two years of related experience in accounts receivable preferred.
Physical Requirements :
Prolonged periods sitting at a desk and working on a computer.
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