What are the responsibilities and job description for the PHARMACY PATIENT SERVICES REP position at CENTRAL VIRGINIA HEALTH SERVICES INC?
PURPOSE: To assist Pharmacy staff in daily clerical activities to support the delivery of pharmacy services to patients
ESSENTIAL JOB FUNCTIONS:
Registration and update of patients, which includes collecting and updating all patient demographic, eligibility, and insurance information and enters data into the appropriate CVHS MIS system; explain CVHS services and appropriate patient policies and procedures
Assist Pharmacist in processing prescription insurance claims, including reconciliation
Assist Pharmacist in patient compliance
Assist patients in enrollment into Pharmacy Assistance Programs
Answer incoming phone calls from patients for prescription refill requests and related matters
Requisition and maintain adequate levels of Pharmacy office supplies
Process incoming and outgoing mail, including prescriptions
Assist other departments in obtaining necessary patient, prescription or billing data that would enhance the Centers flow of patient care and billing
Maintain strict observance of patient confidentiality
Prepares daily reconciliation of input data to computer output for daily charges and payments.
Prepares daily bank deposit of cash received and delivers deposits to bank as necessary.
Prepares daily encounter forms for filing.
All CVHS Pharmacy staff will abide by the standards of accreditation in Mail Order Pharmacy and Specialty Pharmacy.
KNOWLEDGE, SKILLS, AND ABILITIES:
Pharmacy experience preferred
Computer skills
Cashiering skills
Dedication to detail, thoroughness and follow-through
Problem solving skills and the ability to work with minimum supervision
Respect for patient confidentiality
Bilingual preferred but not mandatory
EDUCATION, TRAINING AND EXPERIENCE:
High school diploma
Pharmacy experience preferred but not mandatory
