What are the responsibilities and job description for the MORTGAGE LOAN SERVICER position at Central Willamette Credit Union?
New year, new goals and we're looking for team members to help us achieve them!
Respect. Integrity. Ethics. Compassion. Humor. At our Credit Union these five core values aren’t just words on a wall, they are our daily way of life. Our purpose is to build local loyalty, connect to community and make life easier for those we serve. To accomplish this, we hire team members who demonstrate a strong desire to serve others, who embrace change, who are eager to learn and who enjoy a good laugh.
The Mortgage Loan Servicer under the direct supervision of the Director of Real Estate Lending, will provide operational and clerical support in all areas of real estate lending. This position is responsible for the servicing, review and archiving of real estate loan documents, processing and funding real estate loans and ensuring the completion of the Credit Union’s security interest in a timely manner. The position also communicates consistently with internal staff, members, third party vendor, realtors, and title companies by answering questions and providing technical and operation support regarding real estate loans.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Loan Servicing & Funding (35%)
- Fund all home equity and real estate loans.
- Perform final quality review and loan file completion.
- Process escrow-related duties (past due escrow, property taxes, annual analysis).
- Handle mortgage, home equity, and Triad insurance documentation.
Loan Processing & Documentation (25%)
- Prepare home equity loan documents and files.
- Review rates, terms, and amounts for compliance.
- Ensure technical accuracy in documentation.
- Process mortgage payments through third-party vendors.
Member & Third-Party Communication (15%)
- Assist members, title companies, realtors, and third parties with loan-related inquiries.
- Provide servicing support to Mortgage Loan Originators and Home Equity Loan Officers throughout the process
Compliance & Reporting (15%)
- Maintain awareness of regulations, lending standards, and rate/fee schedules.
- Process annual 1098 reviews, 600 letters, and HMDA reporting.
- Maintain document compliance and regulatory requirements.
- Prepare reports and monitor applicable expense GL and spreadsheets.
Market Awareness & Departmental Support (10%)
- Support Real Estate Department loan and referral goals.
- Stay alert to market conditions, products, and changes.
- Provide ongoing feedback to the Director of Real Estate Lending.
- Attend training and comply with CWCU policies and regulations.
QUALIFICATIONS
- Ability to present a professional image to management, staff, and outside contacts.
- Strong organizational, time management, problem-solving, customer service, communication and presentation skills.
- Proficient verbal and written skills to effectively communicate in the English language.
- Typing and 10-key skills with emphasis on accuracy.
- Excellent planning skills, both short and long term planning, financial acumen and analytical skills.
EDUCATION/EXPERIENCE REQUIREMENTS
- High School Diploma, GED or equivalent business experience.
- A minimum of one year mortgage servicing experience preferred.
- A basic understanding of real estate mortgage loan terminology.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Full-Time hours required, with additional hours as necessary to accomplish objectives, goals and projects.
- Ability to sit or stand within proximity of a computer terminal for extended periods.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
