What are the responsibilities and job description for the Inside Sales Manager position at Central Woodwork?
Job Summary:
In this role, you will be responsible for leading, training, developing, and coaching the inside sales support team in quoting, order processing, web orders, delivery coordination and follow up of customer’s orders. Will champion continuous improvement in sales process optimization. Serve as the liaison between sales and operations on daily orders. Ensure the sales and margin goals are being met with orders processed by the team. Assist our outside sales reps daily and help with quote/order requests to ensure workflow is maneuvering efficiently across all departments.
Essential Functions and Responsibilities:
- Oversee the inside sales reps and receptionist in the daily operations of inside sales support.
- Support our outside sales team and serve as the bridge between departments
- Facilitate continuous improvement with the team to optimize sales processes and standardization of quoting, order entry and follow-up.
- Lead hiring/training and development initiatives with the team for product and processes.
- Responsible for all Walk-In Retail sales business.
- Ensure full utilization of our ERP system (Ponderosa), Vendor & Company related software by the team.
- Work closely with the Purchasing department and foster a team driven approach assisting our customers.
- Responsible for all orders entered by the sales team, ensure accuracy and pricing are correct.
- Assist sales manager in development of plans and processes to increase margins.
- Work with production on researching inventory discrepancies.
- Maintain stock levels of catalogs and ensure showrooms are continuously updated with current products.
- Liaison with production and sales on complex orders and quotes.
- Assist with quotes as needed that are sophisticated and help with customer demand overflow.
- Ensure all online web orders are reviewed by a designated person(s) on the team and process them through.
- Consult with customers after the sale to ensure ongoing customer satisfaction
- Monitor market conditions, product invocations, and competitors’ products.
- Fosters an environment that enables profitable data-driven decision making and execution.
- Engages directly with customers to help resolve any issues.
Company Mission and Continuous Improvement
· Mission Statement – lives up to the company mission, values and strategic goals. “Provides exceptional products and services to every customer, every time.
· Always promote a positive image of our company and our employees.
· Continuous Improvement- gets involved on teams or individually to make and implement suggestions. Uses reliable methods to improve the efficiency of his/ her job method or the department to make small improvements to our business every day.
Required Education & Experience
- College degree preferred or equivalent work experience
- 5-7 years of industry related millwork experience, preferred
- Microsoft Office knowledge required
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Supplemental Pay:
- Bonus opportunities
Work Location: On the road
Salary : $70,000 - $80,000