Demo

Customer Success Operations

Central
San Francisco, CA Full Time
POSTED ON 3/11/2025 CLOSED ON 4/14/2025

What are the responsibilities and job description for the Customer Success Operations position at Central?

About Central

What is Central?

Central is an automated back-office (ABO) designed for founders that handles all the bullshit required to run a compliant business like payroll, benefits, accounting, government filings, etc.

Unlike traditional HR platforms that require expertise and make you do extra work, Central acts as a proactive teammate that just takes of everything.

Learn more at centralhq.com

Why Central?

We’re on a mission to eradicate business bullshit so founders can fly.

Building a company is still way too hard. Founders still have to register in multiple states to run payroll, set up workers' compensation, pay various payroll-related taxes, deal with intimidating government mail, update addresses across state filings, and troubleshoot with insurance companies.

Imagine a world where ambitious founders have 30% more time to solve the world's most difficult problems—from preventing medical mistakes in hospitals to building next-generation night vision to curing brain cancer.

Currently, over 150 companies run on Central, and we're growing rapidly. We've also raised $8M from some of the best investors in the world (not announced yet, happy to share in private).

As a founding member, you'll have a seat at the table and help Central scale to serve thousands of companies.

Our culture

Central is a high-performance sports team with an extremely high bar.

Here are our 3 core values:

  • Think clearly

  • Show high agency

  • Craft magic

-

Who you are:

  • Proven ability to provide exceptional support to customers with a high degree of empathy

  • Excellent written and verbal English communication skills. You can explain difficult concepts in simple, clear terms.

  • Strong project management and organizational abilities with a keen attention to detail, effective time management, and a commitment to delivering high-quality work.

  • Demonstrated bias for action and desire to continuously learn

  • Wherever you come from, you are at the top of your peer group

  • 1-2 years experience at a technology company in a support, biz ops or strategy role, consulting firm, or finance firm


What you will do:

  • Deliver fast, clear, and delightful customer support. You will handle support work and triaging with a high degree of responsibility and ownership

  • Create and refine systems and processes to help Central scale

  • Coordinate with various federal, state and local government agencies to help unblock customers

  • Review and manage inbound communications related to state and local tax registrations

  • Leverage internal software tools and spreadsheet software to analyze data and execute tasks

  • Partner with engineering and other teams at Central to help make process and product decisions

Growth

Master the core responsibilities, and we will find opportunities for you to expand your ownership and impact in ways that match your skills and career plans.

What we offer

  • Competitive salary and equity

  • Comprehensive benefits: Medical, dental, vision, 401(k)

  • Unlimited PTO and sick leave

  • 2-4 off-sites per year

Note: We do not provide visa sponsorship. You must be authorized to work in the U.S.

Compensation Range: $75K - $90K

Salary : $75,000 - $90,000

Customer Success Operations Manager
Ashby -
San Francisco, CA
CUSTOMER SUCCESS OPERATIONS MANAGER
EliseAI -
San Francisco, CA
Customer Success Strategy & Operations
Ashby -
San Francisco, CA

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Success Operations?

Sign up to receive alerts about other jobs on the Customer Success Operations career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$44,214 - $56,812
Income Estimation: 
$76,683 - $97,426
Income Estimation: 
$53,079 - $69,818
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$50,931 - $65,180
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$67,313 - $85,132
Income Estimation: 
$81,126 - $105,394
Income Estimation: 
$57,850 - $72,570
Income Estimation: 
$71,707 - $95,010
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Central

Central
Hired Organization Address Des Moines, IA Full Time
DMPS Central Campus is currently looking for a high school teacher to begin in Fall 2025 in the following program: PLTW/...
Central
Hired Organization Address Saint Joseph, MO Part Time
Qualifications: Required: Must meet minimum MSHSAA requirements Preferred: Valid Missouri Teaching Certificate FLSA: Exe...
Central
Hired Organization Address Saint Joseph, MO Part Time
Qualifications: Required: Must meet minimum MSHSAA requirements Preferred: Valid Missouri Teaching Certificate FLSA: Exe...

Not the job you're looking for? Here are some other Customer Success Operations jobs in the San Francisco, CA area that may be a better fit.

Customer success operations leader

Writer, San Francisco, CA

Revenue Operations, Customer Success

Ashby, San Francisco, CA

AI Assistant is available now!

Feel free to start your new journey!