What are the responsibilities and job description for the Product Owner with Customer Communication Management CCM position at Centraprise?
Position: Product Owner with CCM
Location: Newark, NJ (Onsite, Hybrid Mode)
Job Type: Fulltime
Must have:
Candidates with very good experience in Customer Communication Management (CCM) and tools like Quadient/OpenTextExstreem /Documaker
Description:
- 5 years of industry experience with strong expertise in life insurance & annuity product development and servicing.
- Proven experience handling Content Management and customer communication projects involving tools like Quadient, Exstream, FileNet etc.
- Ability to lead of Developers working on ECM, CCM tools and API’s related to Document management and customer communication integrations.
- Good to have exposure to AWS modules and Document DB.
- Must have direct experience actively using the Agile SDLC.
- Must be proficient with Jira or equivalent tools.
- Strong communication skills with ability to align the organization on complex business feature support and assistance in making technical decisions.
- Adept at demonstrating soft skills such as collaboration, creative thinking, critical observation, decision making and problem solving.
Responsibilities:
- Work with the SAE/CPO of Customer communication and content Management Domain to set clear vision.
- Assist in communicating the product vision to key stakeholders and the members of our clients and consumers.
- Ensure alignment of product features with Agile Epics, Features, and Stories with the overall product vision.
- Create and continuously improve the product backlog, working with the team and Scrum Master, ensuring all items are clearly described, estimated, and prioritized.
- Review, provide feedback, and approve all work completed by the team (aka: Product Owner Review) before that work gets release to our business partners.
- Work closely with the team Tech Lead and the platform System Architect to deliver solutions that are modular, reusable, and technology forward.
- Establish and lead multiple teams across the Domain Journey to build skill sets, enhance collaboration on development, and optimize compensation capabilities for speed to market and operational efficiency.
