What are the responsibilities and job description for the Service now Business Process Consultant position at Centraprise?
Responsibilities
· With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions for the ServiceNow platform that optimally address unique challenges and drive process excellence for each client.
· As a trusted advisor, the SBPC cultivates a collaborative environment that fosters knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success. Using their expertise, they skillfully develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards optimized operations.
· Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the Senior BPC guarantees the seamless integration of standard methodologies, resulting in heightened efficiency, enhanced effectiveness, and sustainable growth for the organization.
· The Senior Business Process Consultant takes on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities for ServiceNow opportunities, tapping into their expertise to assist in building tailored solutions that precisely align with client requirements.
Academic Background
Bachelor’s degree preferably in Information Technology, Engineering, or the Sciences
Professional Certification
· CISSP, CISM, CISA, CRM (Required or equivalent)
· ITIL v3 or 4 (Required)
· ServiceNow CSA (Required)
· 2 ServiceNow Security & Risk Certifications (Required)
