What are the responsibilities and job description for the Agreement Specialist position at Centre Technologies?
We are excited to announce we are expanding and looking to grow our team with a new Agreement Specialist!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
- Hybrid Work Options, Paid Time Off, and Paid Holidays
- Medical, Dental, Vision, and 401(k) with employer match contributions
- Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally
Responsible for performing all tasks related to customer agreements related to Microsoft products, including 365 & Azure.
Essential Duties and Responsibilities
- Lead Agreement team ensuring proper training and team runs Processes new, updated, and canceled recurring agreements
- Prepares weekly Churn update report for CFO
- Monitors new agreement projects for set-up fees and monthly billing start up
- Work with Sales to determine agreement changes including additions and cancelations
- Manages/Monitors Agreement Board
- Manage internal product numbers; add new company MRR SKU’s
- Oversees quoting software, and ensures proper documentation and consistency throughout multiple software programs
- Manages the administration of offboarding customer agreements.
- Manages monthly agreement updates of counts and usage
- Manages the preparation of monthly agreement billing discrepancy report
- Manages the preparation of all monthly, pro-rated, and usage data for billing
- Provides Team backup for OTC Specialists (HW/SW Orders & Projects) as needed
- Stays up to date on all trainings and certifications for software and business partners
- Other duties as assigned by management
- High School Diploma preferred
- Experience with IT/MSP preferred
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
- Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
- The noise level in the work environment is moderate.
- Frequent local travel required
