Clinical Communication Specialist

Job Description

Job Description

About Centria Healthcare

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

Position Summary

The Clinical Communication Specialist is instrumental in supporting the Chief Clinical Officer by producing superior written content that communicates Centria's core values and mission effectively. This role requires exceptional writing skills for creating and managing long-form content across multiple platforms. While the role also involves assisting with podcast and video production, the primary focus is on crafting compelling written narratives that enhance our brand's visibility and articulate our industry leadership.

Success measures include adherence to Centria policies, flawless execution of tasks, a prompt, positive customer service experience for team members, and an elevated level of compliance. The key performance indicators (KPIs) would focus on content engagement, volume, and quality of the individual's work. Content engagement metrics such as shares, comments, likes, and overall engagement on published content across platforms are critical, alongside tracking the increase in followers or subscribers. The volume and frequency of produced content, such as the number of blog posts, social media posts, and articles per quarter. Assessing the quality of the work, including the rate of revisions and internal feedback scores on content quality, is essential for supporting high standards. Contribution to podcast and video projects can be evaluated by the number of episodes supported, audience growth metrics like listens and views, and subscriber increases. Ensuring brand consistency across all content and assessing internal stakeholder satisfaction, particularly feedback from the Chief Clinical Officer, will provide insights into the effectiveness of communication strategies. Lastly, the introduction and impact of innovative content initiatives will be instrumental in keeping the content dynamic and engaging. These KPIs provide a comprehensive framework for evaluating the success and impact of the Clinical Communication Specialist in enhancing the organization's communication efforts.

Duties and Responsibilities

The below reflects the essential functions considered necessary for this role and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.

• Write, edit, and publish engaging long-form content for social media platforms, blogs, and other channels to highlight our services, achievements, and industry insights.
• Maintain a consistent voice and brand message across all written content and platforms, exercising strong communication skills to clearly articulate ideas and present plans persuasively across various media.
• Assist the Chief Clinical Officer with both internal and external communications, focusing primarily on written content and maintaining a professional demeanor and diplomatic communication when engaging with external stakeholders, including media contacts and industry experts.
• Measure and report on the effectiveness of written communication strategies and adjust as needed to maximize impact, demonstrating adaptability to changing priorities and organizational needs without losing focus on set objectives.
• Collaborate with the communications and marketing teams to develop content strategies that enhance our brand's visibility and engagement, regularly coordinating with internal teams and leadership to ensure alignment on content strategies.
• Provide support in producing podcast episodes, including planning and coordinating with external and internal stakeholders, demonstrating emotional intelligence to navigate different personalities and maintain positive working relationships.
• Support video production efforts for internal and external communications, focusing on scripting and content development, taking initiative and driving projects forward while still seeking and valuing team input.
• Stay updated on industry trends and make recommendations for content innovation and improvements, contributing to the development and refinement of communication strategies based on data-driven insights and stakeholder feedback.
• Proactively address and resolve misunderstandings or disagreements that may arise during collaborative projects, balancing personal initiative with collaborative team goals and contributing positively to team efforts.
• Manage stress effectively and demonstrate resilience in a fast-paced environment, ensuring timely completion of projects without compromising quality.
• Prioritize content topics and scheduling to align with strategic objectives and maximize audience engagement.
• Determine the creative direction of communications materials, including the tone, style, and presentation of all written content, podcast episodes, and videos.
• Choose the most effective tools and platforms for content creation and distribution, ensuring they are optimal for reaching the intended audience.
• Decide how best to communicate complex information to different stakeholders, ensuring clarity and effectiveness in conveying key messages.
• Make decisions on content revisions and final approvals, ensuring all communications meet quality standards before publication.
• Decide which feedback from various sources to implement into current and future communication practices to enhance overall effectiveness.
• Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws.
• Responsibility to report violations of Company policies or the Code of Conduct.

Pay Range

32.00 - $35.00

QualificationsEducation

Bachelor's degree in Communications, Journalism, Marketing, or a related field

Work Experience

Minimum of 5 years of experience in a writing-intensive communication role, with a strong portfolio demonstrating expertise in long-form content creation and digital storytelling.

Equipment and Technology Requirements

Other Competency Requirements

Knowledge and Skills

Working Conditions

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Salary : $32 - $35