What are the responsibilities and job description for the Field Service Master Technician position at Centric Business Systems?
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an Field Service Master Tech to join our team.
UBEO is a distributor / servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Purpose
This is a master level position in a territory assignment with a high degree of troubleshooting ability and is capable of handling the full array of products serviced by UBEO BUSINESS SERVICES. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES products and service, thereby influencing the sales of our office equipment and print solutions.
Responsibilities
The primary responsibilities of this position is as follows :
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Assist with the development of FSAT' and FST's assigned to the Field Service Team through technical assistance and product symptom / solution sharing
- Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
- Analyze customer needs, recognize business opportunities, and influence sales volume growth
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
- Complete all administrative aspects of the job on time and error-free
- Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
- Perform other activities that support UBEO BUSINESS SERVICES and our service organization
Job Related Dimensions
Qualifications
A Certification (or equivalent experience)
Physical Demands & Work Environment
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes :
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military / veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
