What are the responsibilities and job description for the Fiber Apprentice Technician - DFW Area position at Centric Infrastructure Group?
Centric Services ("Centric") delivers industry-leading high-speed internet through Centric Fiber and natural gas services through its UniGas division. Centric serves ground up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. As the only integrated telecom and natural gas provider currently in the market, Centric is rapidly expanding into new regions due to its advantageous dual-model approach. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.
We are looking for a fiber technician, internally known as a Giga Guide, that will be the main interface for home builders and subscribers in residential communities. This customer-facing position will collaborate with builders to coordinate joint marketing activities and create marketing collateral. The main responsibility of the Giga Guide will be to convert residential homebuyers into Centric Fiber customers and install the proper internet equipment within each home.
This is a field-based position, in which you would be reporting to our warehouse location then traveling out into the field for your work within our Centric communities.
Responsibilities:
We are looking for a fiber technician, internally known as a Giga Guide, that will be the main interface for home builders and subscribers in residential communities. This customer-facing position will collaborate with builders to coordinate joint marketing activities and create marketing collateral. The main responsibility of the Giga Guide will be to convert residential homebuyers into Centric Fiber customers and install the proper internet equipment within each home.
This is a field-based position, in which you would be reporting to our warehouse location then traveling out into the field for your work within our Centric communities.
Responsibilities:
- Provide customer assistance, education and information on services, customer equipment and products
- Perform residential and commercial installations of internet, phone, and cable services
- Troubleshoot and fix service issues
- Upsell applications and wall drops to customers
- Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments
- Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing
- Install, service, disconnect, change, or reconnect telephony and modem equipment, serving customer residences
- Ensure all work is completed in accordance with all applicable company procedures and in compliance with all municipal, state, and federal laws and guidelines
- Participate in community and company social media outlets - monitor company commentary, respond to complaints and accolades, monitor community happenings
- High School Diploma or GED
- Related telecommunications or mass media experience
- Proficiency in the use of a computer, and software applications including Microsoft Office and mobile phone applications (for time entry, performance assessments, etc.)
- Up to 100% local market travel and up to 10% travel to all markets in Texas
- Any completion of college-level coursework, certifications, or training from a trade school in telecommunications or a related field
- Competitive base pay bonus
- Great benefits (medical, dental, vision, and more)
- Generous PTO policy Benefits
- 10 company paid holidays
- 401(k) plan with 5% company match
