Regional Research Site Operations Manager (Ohio Market Manager)

Description

Centricity Research believes that everyone deserves an opportunity to help advance medicine - for themselves and for those they love. We are committed to connecting real-world opportunities in clinical research studies with people across the globe.

 

• We educate and empower our patients who are partners in this work.

• We are building the world's most passionate and skilled team of clinical researchers, and administrative team members, who are valued and supported over an entire career.

• We create value for our sponsors worldwide by providing great service and timely, accurate results.

What makes us different?

Unlike our competitors, we are building a true platform, enabling team members, patients and partners to have the highest quality and consistent experience.  We are effective across a broad range of therapeutic areas including Phase 1, oncology, and gene trials.  We are intentional about our growth - choosing to grow where it benefits our patient diversity, capabilities, and research experience.  

 

Our mission? To connect people with the future of medicine through groundbreaking research, all while keeping the human experience at the heart of what we do.

 

How We Work

We are passionate about the work we do and strive to incorporate our Core Values in all we do. Our Core Values are:

• Quality

• Care

• Be the Change You Seek

• One Team

• Grow for Good

• Own It

Position Summary
 

As Market Manager, you will be responsible for overseeing the site operations, patient enrollment, provider support, team training and onboarding, and site growth of one or more sites within a geographic region. You will contribute to patient recruitment, growth, marketing, and budgeting strategies for the assigned sites, and ensure alignment to those goals across the market. 

 

You will interact with internal leadership and external partners, such as monitors, regulatory officials, and CRO/sponsor representatives. The Market Manager will institute and manage processes in accordance with Centricity’s operating model to attain our high expectations of quality and will contribute to the reporting and resolution of any quality and financial variances. This role is critical in establishing and maintaining a positive tone and culture of the site team and ensuring smooth site operations and financial success of the market.

Essential Functions
 

Leadership & Management:

• Lead all operations for assigned region, with accountability to hitting budget and patient enrollment goals

• Hire and lead the team(s) of Clinical Research Coordinators and other site staff

• Manage site team(s) from timecard and PTO management to performance management to professional development

• Ensure tight collaboration with recruiting team to meet or exceed enrollment targets for each study

• As necessary, directly or indirectly contribute to the recruitment and enrollment process, and ensure each site team does as well

• Monitor and report KPIs, deeply investigate and plan appropriate actions to resolve KPIs that are off target

• Ensure proper and timely documentation and high data integrity: focus team(s) to hit required turnaround times and data accuracy and completeness

• Support study opportunities, study planning, and study execution

• Ensure up-to-date site calendars, provider and team schedules; resolve conflicts

• Ensure appropriate, accurate, and timely communication to staff

• Professionally interact with monitors, auditors, and other partner and regulatory representatives

• Contribute to ongoing improvement initiatives including technology upgrades, training enhancements, data collection and management, enrollment, and workflows

• Serve as a resource for all teams within site, and contribute to company-wide initiatives as appropriate

• Support, foster, and demonstrate company values, teamwork, cohesiveness at all levels of the company, and overall contribute positively to Centricity’s culture

• Facilitate weekly team meetings and routine 1:1 conversations with all direct reports

• Provide visibility and analysis of the region regularly to senior leadership, including operational and financial aspects

• If necessary, contribute to, or serve in, operations capacity at the site level
  
   

Accountable for:

• Hitting budget and patient enrollment targets

• Reliable and effective leadership in on-site and virtual capacities

• Protocol adherence and patient safety

• Study Visit Completion at site(s)

• Safety reporting and data integrity at site(s)

General:

• Must be local to or willing to relocate to the Columbus, OH area. Relocation stipend available.

• Travel to, and support, assigned sites – you will be expected to be onsite at minimum 80% of the time (4-5 days per week)

• Abide by GCP, SOPs, company guidelines, and local healthcare privacy regulations

• Support feasibility review and submissions, where required

• Conduct/support PSV

• Support study opportunities study planning, and study execution

• Communicate study updates and learnings with applicable staff

• Ensure confidentiality

• Serve as a central point of contact for site escalated issues

• Work independently with little to no supervision

Education & Experience
 

Minimum:

• Equivalent of Associate Degree in healthcare or life sciences

• At least 4 years of clinical research experience, with increasing responsibilities

• Car or access to reliable alternative transportation to visit all assigned sites
   

Preferred:

• Experience and/or training in leadership

• Operations Manager experience within Centricity

• Bachelor’s Degree or higher in healthcare or life sciences

Work Environment & Location:

This is a hybrid role, with the expectation that you will visit assigned clinical research sites at least 4 times per week. While you will have the flexibility to work remotely for administrative tasks, on-site presence is essential for team leadership, patient enrollment, and operational oversight at the clinical sites within your region.
 

You must be local to or willing to relocate to the Columbus, OH area to ensure you can meet the site visit requirements and effectively support the research teams.

Benefits

• Comprehensive health benefits

• 401(k) with company match

• Continued opportunities for growth & development; yearly education allowance

• Flexible PTO

• Opportunities to work with internationally renowned physicians
   

Ready to be part of something bigger than yourself? We are excited to review your resume and cover letter explaining why you would be a good fit for our unique and fun team.

Centricity Research is an equal opportunity employer.  We are committed to inclusive, barrier-free recruitment and selection processes and work environments.  If you are contacted for a job opportunity, please let us know of any accommodations needed to ensure you have access to a fair and equitable process.  Any information received relating to accommodation will be kept confidential.

Centricity Research does not currently utilize Artificial Intelligence for screening or recruitment purposes.

We thank all candidates for their applications, however, only those candidates selected for an interview will be

Qualifications