What are the responsibilities and job description for the Client Services Coordinator position at Centricity?
Centricity is a wholly owned subsidiary of Bankers Financial Corporation (BFC) and has been a leader in service and protection for over 35 years. We create and deliver comprehensive and customized programs across a range of products including service contracts, warranties, and contact center solutions.
We walk the walk: Centricity provides modern solutions in relatively old-school industries. That means we’re open to finding new, exciting ways to do things. Our solutions are informed by respect for the day-to-day realities of growing a business.
We are obsessed with service: Everyone at Centricity is expected to deliver confident, patient customer service. No one is too important to take a support call. We recognize the importance of strengthening relationships at every touchpoint.
We’re problem solvers: In every part of our business, we address challenges. We embrace a highly consultative approach, giving every problem – big or small – the attention it deserves. We approach issues with enthusiasm, not frustration.
Our Core Values Include
Collaboration: working together is critical to achieving organizational goals.
Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.
Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.
Social Responsibility: we place charity and volunteer work at the core of our organization.
Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’
Company Value Statements
In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:
The Client Services Coordinator (CSC) supports the Client Services team in managing relationships with retailers, distributors, manufacturers and other clients who leverage our products and services. The CSC organizes and supports client-related tasks and initiatives.
Essential Functions
We walk the walk: Centricity provides modern solutions in relatively old-school industries. That means we’re open to finding new, exciting ways to do things. Our solutions are informed by respect for the day-to-day realities of growing a business.
We are obsessed with service: Everyone at Centricity is expected to deliver confident, patient customer service. No one is too important to take a support call. We recognize the importance of strengthening relationships at every touchpoint.
We’re problem solvers: In every part of our business, we address challenges. We embrace a highly consultative approach, giving every problem – big or small – the attention it deserves. We approach issues with enthusiasm, not frustration.
Our Core Values Include
Collaboration: working together is critical to achieving organizational goals.
Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.
Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.
Social Responsibility: we place charity and volunteer work at the core of our organization.
Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’
Company Value Statements
In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:
- Acting with the highest level of honesty, trust, character, and transparency.
- Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
- Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
- Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
- Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.
The Client Services Coordinator (CSC) supports the Client Services team in managing relationships with retailers, distributors, manufacturers and other clients who leverage our products and services. The CSC organizes and supports client-related tasks and initiatives.
Essential Functions
- Respond to, follow-up and resolve Client Services Inquiries and emails submitted by various internal departments and clients.
- Reporting – create, update and distribute sales/errors, claims, call and other reports and provide to clients and internal team members.
- Research, verify, resolve and process service plan registration errors.
- Sales Processing – for specific clients, format, update and process sales files. Research, correct and process sales errors.
- Dealer catalog file set up and maintenance.
- Input Dealer Set up data – AS400.
- Process dealer requested customer contract updates – research, open inquiries and assign to appropriate departments, ensure inquiries are closed and dealer is updated in a timely manner.
- Track, review, and respond to dealer escalations and ensure appropriate resolution.
- Assist Client Service Account Manager requests for support and information as needed.
- High School Diploma or equivalent with at least 1 year of account support or related experience
- Excellent communication skills, tact and business acumen
- Ability to complete tedious tasks
- Ability to prioritize and meet deadlines
- Ability to build appropriate rapport and effective relationships
- Comfortably and confidently able to deal with new concepts
- Microsoft Office Suite – Excel, PowerPoint, Word and Outlook
- Bachelor’s Degree in Business, Communications or related field and 1-3 years of account support experience
- Service Contract or retail industry experience
