Community Health Worker

Position: Community Health Worker

Reports to: Health Equity Manager

Direct Reports: None

Hours: Full time

FLSA Status: Hourly

Compensation: $20 - $22

CENTRO CULTURAL BACKGROUND

Founded in 1972 by migrant farmworkers, Centro Centro serves as a hub for Latino culture, economic empowerment, policy advocacy and civic engagement, supportive housing and stabilization, comprehensive food security services, community health and wellness, senior programming; and K-12 STEM education for youth. Our programs and services remove barriers to health, well-being, and economic mobility to achieve prosperity and self-determination.

The Community Health Worker provides education and navigation to clients who have been impacted by COVID-19 and MPOX, and also works with foster families under our KEEP Program.

PRIMARY RESPONSIBILITIES

• Provides education to clients to understand preventive diseases, specifically about viruses such as COVID-19 and Mpox.
• Assist clients by tracking case management.
• Provides navigation to get access to vaccines.
• Collaborate with clients to develop an action plan to address health needs and goals.
• Serve clients under isolation/quarantine as needed for "case management" during the period in which the person is in isolation/quarantine.
• "Case management" activities include providing a list of clinics to get vaccines, scheduling appointments, doing referrals, and explaining invoices or bills.
• Handle confidential information with discretion and professionalism and in compliance
• Explore alternate resources and connect clients to community services
• Monitors progress and needs and makes necessary modifications to the case plan.
• Manage a high volume of calls or interviews with individual contacts
• Obtain documentation, collect required data and complete the intake paperwork for eligible clients.
• Documents and keeps files of all client services, including date, referrals to other organizations or agencies. Maintain virtual files updated; through case notes.
• Help with other team projects and attend meetings as assigned.
• Developed workshops and materials, under the approval of the supervisor.
• Attend training and meetings in person or virtual.
• No responsibility for directing or supervising others.
• Providing general information, application forms, and declaration forms.
• Schedules clients in need of immediate services to appropriate resources.
• Answer a variety of questions related to the department programs process.
• Communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds.
• Follow written and oral directions and instructions.
• Other duties as assigned

EQUITY

At Centro Cultural, our foundation is equity and belonging. Our team is deeply connected to and invested in our community throughout Oregon. This is our familia, and we work to meet people where they are and have a responsibility to ensure everyone has the opportunity to thrive—not just survive. We live by the motto that: la comunidad es nuestra fuerza, the community is our strength.

PREFERRED COMPETENCIES AND SKILLS

Centro Cultural recognizes and values lived experience as a demonstration of professional competencies and skills. We review applications using a comprehensive approach, identifying candidate strengths. The ideal candidate has the following skills and experiences or their equivalent, demonstrating the ability to perform position responsibilities:

• A passionate commitment to the goals and mission of Centro Cultural
• 1 year of experience working with billing, preferably in a not-for-profit organization
• CHW Certificate preferred
• Work well independently and as part of a team
• Excellent customer service skills, discretion, and confidentiality
• Ability to meet deadlines in a fast-paced environment
• Follow-through and detailed record-keeping skills
• Strong mathematical skills
• Working knowledge of Microsoft, Google Drive, Salesforce
• Fluent Spanish language speaker preferred
• Ability to meet deadlines in a fast-paced environment

Additional Requirements

• Complete Background Check
• Ability to work evenings and weekends to meet deadlines
• Possess current driver’s license and auto insurance coverage
• Ability to travel out of town to attend workshops or training
• Willingness to use Salesforce
• Demonstrates customer service skills and proficiency with G-suite products.
• Learn appropriate questioning content and techniques for interviewing applicants.
• Enter data accurately into an automated system.
• Community Health Worker certification, preferred
• Bilingual Spanish-English, with the ability to translate documents, agendas, and other materials as needed
• Maintain and adhere to all Federal, State, and County regulations regarding client confidentiality, specifically 45 CFR-Part 160-164, HIPAA.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is approximately 50% in an office environment and 50% in community locations. Office working conditions are standard for an office environment. While performing the duties of this job, the employee will:

• Engage in regular communication in person as well as through electronic means.
• Routinely use computer laptops, tablets, desk phones, photocopiers, and monitors, including digital screens.
• Frequently move up to 30 pounds.

Centro Cultural is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

BENEFITS

Centro Cultural provides a generous benefits package that includes:

• Health Plans including Medical, Dental, Vision, and Alternative Care
• FSA – Flexible Spending Account for Medical & Dependent Care expenses
• 401k Plan with Match after 90 days
• Employee Assistance Program
• Employer-sponsored Life, AD&D, and Short-Term Disability Insurance
• Paid Time Off (Holidays (12), Vacation, Sick, and Personal Days (4))
• Paid Leave (Jury Duty, Bereavement, Sabbatical, Personal Safety)
• Pet insurance and gym memberships discounts

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

Medical Specialty:

• Public Health

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical billing: 1 year (Preferred)
• Google Suite: 1 year (Preferred)
• Salesforce: 1 year (Preferred)
• Intake: 1 year (Preferred)
• HIPAA: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Cornelius, OR 97113 (Required)

Ability to Relocate:

• Cornelius, OR 97113: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $20 - $22