Emergency Rent and Utility Assistance Specialist

Position: Emergency Rent and Utility Assistance Specialist

Reports to: ERA Manager

Direct Reports: None

Hours: Temporary Full-time approximately until June 30, 2025

FLSA Status: Exempt/Salaried

Compensation: $46,350 per year

Location: 1110 N Adair St. Cornelius, OR 97113

CENTRO CULTURAL BACKGROUND

Founded in 1972 by migrant farmworkers, Centro Centro serves as a hub for Latino culture, economic empowerment, policy advocacy and civic engagement, supportive housing and stabilization, comprehensive food security services, community health and wellness, senior programming; and K-12 STEM education for youth. Our programs and services remove barriers to health, well-being, and economic mobility to achieve prosperity and self-determination.

POSITION DESCRIPTION

Working as an essential member of the Emergency Rental and Utility Assistance (ER&UA) program team, the ER&UA Specialist interviews potential clients for eligibility, registers clients to the ER&UA caseload, collects data, creates reports, and maintains program files for ER&UA. This is a fast-paced position, and the ER&UA specialist needs to be able to manage pressure and quick turnarounds. The ER&UA specialist reports to the ER&UA manager.

ESSENTIAL RESPONSIBILITIES

• Provide general information, application forms, and declaration forms to applicants.
• Explain policies, procedures, and requirements to applicants to apprise them of their rights and responsibilities.
• Perform initial application interviews for public assistance programs and services.
• Ensure accuracy and completion of application and declaration forms.
• Interview applicants to gather and verify information and then accurately input the collected data into an automated computer system.
• Schedule applicants in need of immediate services to appropriate resources.
• Perform additional tasks related to case records.
• Other duties as assigned

EQUITY

At Centro Cultural, our foundation is equity and belonging. Our team is deeply connected to and invested in our community throughout Oregon. This is our familia, and we work to meet people where they are and have a responsibility to ensure everyone has the opportunity to thrive—not just survive. We live by the motto that: la comunidad es nuestra fuerza, the community is our strength.

PREFERRED COMPETENCIES AND SKILLS

Centro Cultural recognizes and values lived experience to demonstrate professional competencies and skills. We review applications using a comprehensive approach, identifying candidate strengths. The ideal candidate has the following skills and experiences or their equivalent, demonstrating the ability to perform position responsibilities:

• A passionate commitment to the goals and mission of Centro Cultural
• Ability to learn HMIS system
• Ability to learn and apply the rules, regulations, policies, and procedures pertaining to the initial application.
• Ability to learn appropriate questioning content and techniques for interviewing applicants.
• Enter data accurately into an automated system.
• Locate, identify, and correct inaccurate or incomplete information.
• Answer a variety of questions related to the department programs process.
• Great customer service.
• Communicate effectively verbally and in writing with individuals from diverse socioeconomic and cultural backgrounds.
• Follow written and oral directions and instructions.

Requirements

• Bilingual Spanish-English, with the ability to translate documents, agendas, and other materials as needed
• High school, GED, or, Bachelors’ encourage for this position
• Complete Background Check
• Ability to travel out of town to attend workshops or trainings
• Frequent evening and weekend work, primarily for outreach and community events
• Maintain and adhere to all Federal, State, and County regulations regarding client confidentiality, specifically 45 CFR-Part 160 and HIPAA.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is approximately 90% in an office environment and 10% in community locations. While performing the duties of this job, the employee will:

• Engage in regular communication in person as well as through electronic means
• Routinely use computer laptops, tablets, desk phones, photocopiers, and monitors, including digital screens
• Ability to sit and stand for long periods
• Occasionally required to stoop, kneel, bend, crouch and lift up to 25 pounds.
• Physically set up and break down space for use, such as setting up chairs and tables. Pack cars with items for outreach. Pack, load, and unload food boxes.

Centro Cultural is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

BENEFITS

Centro Cultural provides a generous benefits package that includes:

• Sick time (accrued at 1 hour per 30 hours worked)

Job Types: Full-time, Temporary

Pay: $46,350.00 per year

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $46,350