What are the responsibilities and job description for the Senior Customer Service Representative - Call Center (Bilingual) position at CentroMed San Antonio?
Job Type
Full-time
Description
COMPANY OVERVIEW
CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.
Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community based program focused on providing culturally competent care for underserved populations, to a network of high quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.
We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.
MISSION
We improve lives through improving the well-being of families through high quality, compassionate health care.
CORE VALUES
RESPECT We treat all persons with dignity and compassion
INTEGRITY We build trust through honesty, word and deed
EXCELLENCE We use best practices to deliver exceptional quality care
AFFORDABILITY We manage resources to provide affordable health care
TEAMWORK We work together as a team in the interest of patient care
JOB SUMMARY :
The Senior Customer Service Representative serves as the primary source of contact for patients at Centro del Barrio clinics and as such is responsible for welcoming patients into the system and ensuring they have positive experiences.
DUTIES AND RESPONSIBILITIES :
- Develop and implement standardized training module(s) for appointment line staff.
- Provide ongoing training and supervision of appointment line staff.
- Responsible for scheduling, rescheduling and cancelling all patient appointments
- Will answer general questions from callers or transfer calls as appropriate and make appointment reminders phone calls to patients
- Develop and report metrics that measure the effectiveness of appointment line activities.
Provide timely and effective coaching and areas for improvement with appointment line staff.
Perform quality assurance checks on staff to ensure they are meeting department standards.
Requirements
QUALIFICATIONS :
Education : High School Diploma or equivalent
One year college or Medical Assistant certification (preferred
Experience Minimum three years administrative experience in a healthcare setting with bookkeeping or accounting (preferred)
Strong clerical skills with keyboarding and basic math, computers and calculkator
Possess mental ability to conduct financial interviews with better than average attention to detail
Other Professional skill level in telephone techniques
Bilingual / Bicultural (preferred)
PHYSICAL REQUIREMENTS
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
