What are the responsibilities and job description for the Customer Support Professional position at centrotherm international AG?
Company Culture:
We strive to create a positive work environment where employees feel valued and supported.
Responsibilities:
Primary Responsibilities:
- Meet and exceed customer expectations
- Provide telephone support to customer technicians
- Train customer operators and maintenance personnel
- Create timely and detailed service reports
- Document processes
Secondary Responsibilities:
- Follow all procedures and protocols submitted by the company
- Collaborate with the technical team and share information within the organization
- Understand customer requirements and make appropriate recommendations/briefings
