What are the responsibilities and job description for the Field Service Engineer/Technician position at centrotherm international AG?
Job Title: Field Service Engineer / Technician
Location: USA / Marcy, NY
Centrotherm has been a German technology leader for over 70 years, driving innovation in high-tech tools and thermal processing for semiconductors, microelectronics, and photovoltaics.
The U.S. branch is based in Durham, NC, but most of the time, you'll be on customer assignments in Marcy, NY.
Duties and Key Responsibilities:
- Provide system service during shift, site visits or assignments.
- Lead installation, repair, maintenance and testing tasks on site.
- Diagnose faults or technical problems and identify appropriate solutions in accordance with company and customer procedures.
- Travel will be primarily within North America, occasional travel to the manufacturing facility in Germany may be required.
Primary Responsibilities:
- Meet and exceed customer expectations.
- Provide telephone support to customer technicians to facilitate resolution of hardware and software issues.
- Train customer operators and maintenance personnel.
- Create timely and detailed service reports.
- Document processes.
- Follow all procedures and protocols submitted by the company.
- Collaborate with the technical team and share information within the organization.
- Understand customer requirements and make appropriate recommendations/briefings.
- Buid positive customer relationships.
Requirements:
- Proven field sales experience with engineered products.
- Knowledge of the semiconductor industry and processes desired.
- Background in mechanical and/or electrical engineering.
- Strong troubleshooting and problem-solving skills.
- Ability to work flexible shifts and adapt to changing work schedules.
- Desired: college degree, technical degree or certification.
- Must have a valid driver's license and be able to work in the US.
- Must have a valid Passport and be able to travel to Germany.
- Please consider: In accordance with U.S. federal law, all individuals hired must verify their identity and eligibility to work in the United States and complete the Employment Eligibility Verification Form required at the time of hire.
Benefits:
- Individual training.
- Personnel development.
- Participation in a 401K savings plan (90 days after starting work).
- This savings plan is supported by centrotherm.
- Financial support for health, dental, vision and life insurance.
- Employees can accrue 15 paid vacation days per year.
- 10 paid US Holiday's.
- 5 paid sick days.
Pay Transparency:
The range for this position is between $80,000 and $95,000 per year, depending on experience and qualifications.
Centrotherm USA, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other non-merit factor.
Salary : $80,000 - $95,000
