Internal Loss Prevention Manager

The Role

The Loss Prevention Internal Investigator Manager is responsible for the full investigation of internal team member fraud, misconduct, and policy abuse. The key responsibilities of an Internal Investigator Manager are conducting thorough investigations of internal theft activities with strict accordance with Century21 NYC’s Loss Prevention Polices, assisting in the creation of shrink prevention programs, and protecting the company’s assets.

Responsibilities:

• Partner with the Loss Prevention Manager and Store Operations to identify and conduct investigations on internal theft through surveillance and reporting analysis.
• Partner with the Loss Prevention Manager to develop a robust internal theft prevention strategy.
• Identify discrepancy trends in inbound and outbound merchandise transportation.
• Actively participate in annual inventory counts store-wide and assist in the creation of internal action plans to support the minimization of loss.
• Utilize data analytics to identify and resolve inventory issues and identify opportunities to improve these discrepancies.
• Prepare detail reports to present audits/investigations and lead store meetings on safety and findings.
• Securely maintain and keep all case incident reports and records with confidentiality.
• Maintain an understanding of current trends, best practices, and new developments in retail internal investigations.
• Manage registers shortages/overages, identifying their source, and provide guidance for compliance and understanding of shortage reduction strategies throughout all departments of the store.
• Develop relationships with team members from all levels of the store, including Store Management, Human Resources, and Operations, to gather information and ensure fairness and Century21 policy compliance.
• Assist in the execution of the External Protection Program following all policies and procedures as they pertain to apprehensions, CCTV usage, and record retention etc.
• Maintain professionalism when conducting investigations and communicating with team members and guests.
• Provide training and guidance to Loss Prevention team members as needed.
• Represent Century21 NYC in the event of testifying in court proceedings.

Desired Qualifications:

• Experience in Loss Prevention and Inventory Management in a retail setting
• Certified Fraud Examiner (CTE) and Wicklander-Zulawski Certified (WZ)
• Strong knowledge in the analysis of data to determine trends/irregularities
• Possess knowledge of CCTV, alarm and reporting systems, and Loss Prevention programs, such as ECMS
• Excellent problem-solving and analytical skills
• Must be a person of integrity and have the highest ethical standards.
• Strong communication skills, both verbal and written skills, within all levels of the organization
• Knowledge of Microsoft Office programs

Compensation

• $70,000-$75,000
• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On site The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.