Assistant Branch Manager

Reports to:               Branch Manager

Supervises:                Teller Supervisor, Tellers 

Summary

Assist Branch Manager in all phases of branch operations. 

Essential Functions

Primary responsibilities include: 

General

• Work with Branch Manager to attain annual Scorecard Goals
• Work with Branch Manager to lead and motivate the Branch Team Members to success
• Open new accounts - DDA, Savings, CDs, IRAs, etc.
• Work with Branch Manager on customer retention
• Schedule opening and closing of branch
• Maintains security policies and procedures
• Supervises senior teller and tellers
• Ensures that mail and overnight work is routed to appropriate personnel
• Ensures that major teller duties and responsibilities are performed:
  • teller scheduling
  • teller audits
  • scheduling of breaks, lunch hours, and early and late employees
  • research of teller outages
  • review and maintain establish vault cash levels
  • file maintenance
  • pull deposits, balance and replenish ATMs 
  • 1099 file maintenance on savings bonds
  • ensures that newly hired tellers are on-boarded and working under established procedures
  • review transactions of $10,000 or more to ensure that established procedures and guidelines are followed
• Prepares annual teller performance evaluations
• Maintains knowledge of branch policies and procedures (approving checks, overrides, vault procedures, safe deposit box procedures, etc.)
• Assist Branch Manager with sales calls for new business
• Supervises preparation and distribution of daily, weekly, and end-of-month branch reports 
• Ensures branch compliance with regulatory and branch regulations
• Communicates customer service issues to the Branch Manager and the Retail Manager to insure quality customer service
• Reviews staff members for formal performance evaluations and disciplinary action
• Represents the financial institution to the community through good customer relations
• Actively engage in community projects and activities
• Coordination of branch building maintenance with Facilities Manager
• Responsible for periodic review of assignment of collateral, signature cards, IRA files, CD files, and legal files such as corporate resolutions, partnership papers, death certificates, letters of testamentary, and other legal documents involving account ownership, to insure the files are properly maintained 

Knowledge and Skills

• Ability to meet the public in a friendly, courteous and business-like manner
• Ability to communicate orally and in writing, and to compare and verify a large volume of written/printed data
• Ability to receive detailed information through oral communication, in person and by phone
• Ability to delegate and organize work, train staff, set priorities and meet deadlines
• Strong knowledge of Federal and State regulations pertaining to checking and savings accounts, teller operations and associated policy and procedures
• Good knowledge of generally accepted accounting principles and auditing standards
• Ability to make decisions as to adequacy and accuracy of information based on established standards or procedures
• Ability to input accurately on a computer keyboard with repetitive motions required
• Must have a valid New Mexico Driver's License and be insurable 

Physical Abilities

This position requires medium work, with moving of items up to 50 lbs. occasionally, and up to 20 lbs. frequently.   It requires constant standing, walking and fine dexterity to handle cash and paper items.  There is frequent reaching, grasping, pulling, pushing, and stooping to access cash drawers, supplies and other materials.  The position requires occasional travel to customer locations. 

As a bank employee, you are responsible for following established policies and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, and the USA Patriot Act.  This includes attending required training, reporting all suspicious activity to the BSA Compliance Officer, and following policy/procedure as it pertains to your job responsibilities.   Failure to follow established BSA/AML policies and procedures will result in disciplinary action that may include termination. 

This job description in no way implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by the supervisor. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  

Century Bank is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.