Operations Support Specialist

We are seeking a detail-oriented and proactive Banking Operations Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional support in various banking operations, ensuring a seamless experience for our customers. This role requires strong communication skills and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Handle return mail processing and ensure accurate documentation.
• Answer debit card and online banking inquiries without transferring calls, providing excellent customer service.
• Prepare and maintain FED IAT reports.
• Manage online banking support tickets, ensuring timely resolution.
• Assist with EZ Banker PIN resets for customers.
• Facilitate business online banking enrollments and provide necessary support.
• Set up ACH transactions and ensure compliance with regulations.
• Manage Remote Deposit Capture (RDC) setups for clients.
• Provide support for Bill Pay inquiries and resolve related tickets.
• Take minutes during operations meetings and IT committee meetings, ensuring accurate records.
• Process requests for external/mobile deposit limit increases.
• Compile and present operations reports as needed.
• Serves as backup to the switchboard operator.

Skills and Qualifications:

• Strong customer service and communication skills.
• Proficiency in banking operations and online banking systems.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Experience with report preparation and documentation.
• Familiarity with ACH and RDC processes is a plus.
• Team player with a positive attitude and willingness to learn.

We welcome applicants from diverse backgrounds and experiences to apply for this position. Join us in providing exceptional banking support and enhancing our customer experience.