Information Technology Specialist I

We are excited to announce an opening for a dedicated Information Technology Specialist I to join our dynamic technology team. If you are passionate about technology and eager to develop your IT skills in a supportive environment, we look forward to your application!

Job Purpose

The IT Specialist I is a member of our IT Service Desk working in our Sioux Falls office and will be responsible for providing remote and on-site support of client’s computers, servers, and network infrastructure. The IT Specialist will work to support and assist our clients’ users and various IT systems and devices. As a member of our Service Desk team, they will provide a high-level of customer service in their daily interactions with customers through verbal, written, and in-person communication. They will respond to any and all inbound client service requests in a timely and professional manner.

Compensation, Benefits & Perks

• Base Pay: $40,000 - $50,000/ year
• Consistent Monday-Friday, 8a-5p schedule with occasional on-call
• Medical, Dental, & Vision Insurance Options
• 401K with Company Match
• 9 Paid Holidays plus 2 weeks of PTO upon hire
• Opportunities for Continued Education
• Support of a Well Established & Trusted Company

Job Tasks

• Log and process service requests from customers via telephone and online ticketing system.
• Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, peripherals, and networking equipment – both remotely (from the Sioux Falls office) and on-site at client’s facilities.
• Install and configure hardware components and software applications.
• Perform routine hardware and software maintenance on client computers, servers, and network infrastructure.
• Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor.
• Ensure accurate and timely reporting and documentation of services and time spent servicing customers.
• Collaborate with other team members to help identify, develop, and document processes, procedures, and work instructions.

Desired Traits

• 1 year of end-user support experience in a technology related field, providing support of client’s hardware, software, workstations, servers, and network infrastructure.
• Knowledge and experience supporting Microsoft Windows operating systems, Microsoft Office Suite & Microsoft 365, computer hardware components.
• Familiarity with networking protocols and technologies such as switches, routers, firewalls, and wireless access points.
• Experience working with ticket management and remote monitoring and management tools.
• Strong collaboration skills and the ability to work closely with team members on projects, problem-solving, and day-to-day operations.
• Self-motivated and able to operate independently, while balancing multiple projects, priorities, and meeting client deadlines.
• Strong written and verbal communication skills, and the ability to interact, instruct, and support end-users with varying levels of technical experience.

Training

Orientation will be provided by upon hire. On-going professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences) will be provided by Catalyst IT. Catalyst IT does request you to provide self-directed training through reading, research, webinars and any other applicable media.

• Pre-Employment Background Check
• Active Drivers License with auto insurance coverage or the ability to obtain insurance coverage
• Areas of knowledge should include computer technical support, Microsoft workstation environments including Windows 7, 8, 10 and Office applications, Microsoft server environments (Active Directory, Terminal Services), Cloud experience – Office 365, Email – Office 365, Google, Email server environments, Networking (including routers, firewalls, VPNs, wireless), Anti-virus, Anti-SPAM and Anti-Spyware, Backup Solutions, Virtual Machine environments (VMWare)