Ambassador

Ambassador

Regular Full-Time

Cripple Creek, CO, US

Salary Range: $15.00 to 16.00 

Shift: Swing shift available 

Job Duties and Responsibilities:

Provide information to guests about the benefits of being a Winners Zone club member including promotions, food specials, new sign-up benefits, mail coupons and offers, property amenities/hours of outlets, and all other casino offerings.  Assists internal guests with questions regarding the club and hotel and provides top-notch guest service at all times.

House Policies and Procedures and the Colorado Division of Gaming Rules and Regulations.

• Exceptional oral communication, guest service, and organizational skills.
• Enroll and create new member accounts accurately and update existing accounts as needed.
• Reprint cards as needed by guests on correct card stock based on tier.
• Explain how to use a player’s card and all the associated benefits of being a Winners Zone club member. Information is repeated frequently, and information must be delivered accurately and courteously at all interactions.
• Answer telephone calls and set up hotel reservations, answer questions, and transfer calls to

applicable departments. 

• Complete hotel check-in/check-outs daily and provide detailed information to guests on 

property offerings as well as hotel policies, protocol for needs during their stay, and regulations.

• Check IDs and wristband guests where applicable to ensure no one under 21 is in the casino.
• Ensure awareness of all club policies and procedures.
• Professional interaction with internal guests from all departments and other duties as assigned.

Must have a valid and current State of Colorado Gaming License.  Must be at least eighteen years of age.

Benefits:

· Health Insurance

· Dental Insurance

· Vision Insurance

· Daily Pay

· Free Gym Membership at Cripple Creek Park and Rec

· 20% Employee Meal Discount per Shift

· Vacation Pay

· Holiday Pay

· Subsidized Bus Ticket

· Gaming License Reimbursement

· Employee Housing

· 401(K) with Roth Feature

· FSA-Health and Dependent Care Savings Account

· Employee Life Insurance

· AD&D Insurance

· Long-Term Disability Insurance

· Short-Term Disability Insurance