NON-EXEMPT POSITION DESCRIPTION

POSITION:        Beverage Server                                     GAMING LICENSE: Level 2

PROPERTY:     Caruthersville                                         DEPARTMENT:      Food & Beverage

REPORTS TO: Outlet Supervisor/Manager  

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests.  Accountable for serving guests in designated outlet according the service specifications of that outlet to provide the guests with an outstanding dining experience

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.  Other reasonable duties may be assigned. 

1. Ensure at all times operating principles are being adhered to:
   1. Clean – Keep all areas clean and pristine.
   2. Safe – Follow all safety policies and procedures.
   3. Friendly - Use customer courtesy skills of See,.Say,Smile to provide superior guest service.
   4. Fun – Have fun!  Be interactive with all internal and external guests while maintaining professional standards.

1. Interact with all guests and employees to positively affect the guest/employee experience. Demonstrate resiliency dealing with difficult guests in all types of business conditions.  Work effectively and courteously with fellow employees.   

1. Responsible for complete and accurate set-up and breakdown of work area in a timely manner.

1. Assure the efficient smooth serving of guests by taking orders quickly and delivering them in a timely manner.

1. Complete all side duties as assigned by the outlet manager or supervisor.

1. Enter all orders correctly into the POS system to ensure a positive experience for the guest as well as protecting the assets of the company.

1. Keep work area in a clean and orderly manner.

1. Ensure the safety and security of guests and employees.

1. Ensures the proper service of alcohol by following the current laws of the state and the policies of the company.

1. Completes all company-required training within designated time frames.  

1. Performs other duties as assigned

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position, including, but not limited to, Micros, telephone, carts, tables.
• Ability to work independently with little direction.
• Ability to stand, bend and move for extended periods of time.
• Ability to lift (up to 40 lbs.).
• Ability to observe and to give appropriate feedback.
• Ability to work in areas exposed to all temperatures, dust, fumes, and cleaning chemicals. Use of elevators, stairs, and escalator.
• Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.  
• Ability to communicate effectively with guests and all levels of employees.
• Ability to perform assigned job duties under frequent time pressure in an interruptive environment.
• Availability to work scheduled work days, 7 days a week, varied work schedules and holidays.
• Ability to read, writes, understand and follow instructions.
• Ability to work well with other people in a timely manner, according to standards.

JOB QUALIFICATIONS

• A high school diploma or GED equivalent preferred. 
• Good oral communications skills. 
• Always maintain a pleasant, friendly, and welcoming attitude at all times.
• Must be able to obtain and maintain Valid Missouri Gaming license.
• Must be able to receive and maintain all required certification.
• Must complete all required company training.

I have read and understand this job description.   I am able to do this job with or without (circle one) accommodation.  If this should change, I will notify my manager and Human Resources immediately and will work toward a solution.

Signed and acknowledged by: ___________________________________  DATE: ___________