COORDINATOR - HOUSEKEEPING

SUMMARY

The Housekeeping Coordinator is responsible for the successful operation of the housekeeping department and safety, training and supervision of the housekeeping staff.  

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Inspect guestroom and public space areas and log all comments and/or concerns.
2. Monitor all operation’s compliance with Mountaineer Casino policies and procedures, Standard Operating Procedures, Health and Safety Regulations including OSHA.
3. Ensure SDS log book is current and all Housekeeping team members have a thorough understanding of how to handle and the safe use of cleaning supplies.
4. Maintain all controls for housekeeping records, maintenance logs and daily inspection sheets. 
5. Assists and advises other departments and company personnel, as necessary, to assure the success of housekeeping and the company overall.
6. Responsible for the supervision and performance of the entire housekeeping department. Effective managing of the staff duties and assign responsibilities.
7. Responsible for the overall direction of the Hotel, public spaces, golf course, trackside, security building, Racing Dorm area and hotel laundry. 
8. Conduct weekly staff meetings
9. Assists in the development of staff, evaluation and new hires.
10. Conduct and participate in the hiring, disciplinary and training of staff members.
11. Review housekeeping activities with housekeeping management. 
12. Ensure the safety and security of employees and guests. Manage process and programs to efficiently control and reduce loss time injuries.
13. Manage process and programs to efficiently control and reduce loss time injuries. 
14. Have knowledge of all special events and promotional activities.
15. All other duties as assigned. 

REPORTING LINE

You will report directly to the Executive Housekeeper and then to the Director of Resort Operations. 

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times. 
• Must have a sound technical understanding and experience with all housekeeping techniques and housekeeping tools is essential.
• Must be able to read and write to ensure proper and accurate report completion.
• The ability to lead and motivate your team.
• Working knowledge of Computers and MS Office.
• The ability to work with others as a team in an efficient manner. 
• Ability to perform assigned job duties under frequent time pressure in an interruptive environment. 
• Knowledge of Innkeepers laws and OSHA regulations and local Health Department standards. 
• Knowledge in the safe use of cleaning products.  
• Knowledge of how to use floor care and housekeeping equipment.
• Always maintain a pleasant, friendly, and welcoming attitude at all times.  
• You will need to be available to work all shifts.
• You must be at least 21 years old to work.
• You also must be able to pass a background investigation and obtain and maintain a WV Racing License. 

EDUCATIONAL 

High School Diploma. 1-year housekeeping and supervisory experience preferred.

PHYSICAL DEMANDS

You will need to be able to stand or sit for prolonged periods of time. The ability to push, pull, kneel, twist, carry and lift up to 30 lbs.  

WORK ENVIRONMENT

1. Will be exposed to working in a noisy, smoke/secondary smoke environment. Work area will be located in a high-rise hotel, storage and linen rooms and public areas.
2. Exposed to all temperatures, some excessive noise, dust, fumes, and smoke and cleaning chemicals.  Use of elevators and stairs.

MATERIALS AND EQUIPMENT DIRECTLY USED

You will be in direct contact with various cleaning chemicals.