What are the responsibilities and job description for the EXPERIENCED TABLE GAMES DEALER position at Century Casinos Inc?
POSITION DESCRIPTION
Job Title: Dealer
Department: Table Games
Reports to: Table Game Supervisor
FLSA Status: Non-Exempt
POSITION SUMMARY
The team member in this position is responsible for providing superior service to both internal and external guests. The Dealer is also required to practice the customer courtesy skills of to ensure our guests are afforded a remarkable experience.
ESSENTIAL POSITION DUTIES & RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
- Ensure at all times operating principles are being adhered to:
- Clean – Keep all areas clean and pristine.
- Safe – Follow all safety policies and procedures.
- Friendly – Use customer courtesy skills of Company sponsored programs to provide superior guest service.
- Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
- Fantastic Value – Effectively manage and ensure an optimum value proposition for our patrons.
- Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.
- Must be able to sustain a high level of confidentiality and professionalism.
- Assumes overall responsibility for the effective gaming service activities for a designated table.
- Communicate any pertinent information to the pit manager, floor supervisor, or other necessary team members regarding player information, title 31 information, suspicious activity, possible intoxicated guests, or any other information that is important to the operation of the casino.
- Maintains constant awareness of activities of assigned table in order to observe and act appropriately in the event of any suspicious or irregular activity.
- Controls and directs game in progress by dealing according to department procedures and maintaining game protection.
- Must be able to deal and meet department game pace requirements.
- Utilizes and is receptive to on-the-job training for receiving adequate guidance, resources and information for adequate job performance.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel. Seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs.
- Performs other duties as assigned.
ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
- Must be able to stand, walk, bend and reach for extended periods of time.
- Must be able to pull, kneel, squat and grasp as needed.
- Must be able to lift up to 20 lbs.
Mental Demands:
- Must be able to tolerate a variety of different levels of noise, illumination, temperature and crowdedness on the Casino floor.
- Must be able to perform assigned duties under frequent time pressures in an interruptive environment.
- Must be able to communicate effectively with all levels of employees.
Work Environment:
- Must be able to work in assigned tables with limited space, high volumes, diverse clientele, minimal and/or bright lighting and variation of climate control.
- Must be able to work in a smoking environment with loud noise.
MINIMUM QUALIFICATIONS
Experience/Education:
- Require a high school diploma or its equivalent.
- Must be able to read and write.
- Must have strong mathematical skills.
- Must have completed required dealing school or its equivalent.
Knowledge:
- Black Jack, Roulette, Baccarat and Craps strongly preferred.
- Must be knowledgeable of applicable Missouri State Gaming laws and regulations.
- Knowledge of game procedure and internal controls.
. Other:
- Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.
- Must be able to receive and maintain all required certification relating to the position.
- Must complete all required company training.
