What are the responsibilities and job description for the Floor Supervisor Fulltime Dayshift position at Century Casinos Inc?
FUNCTION:
Responsible for supervising the daily activities of the housekeeping team members, and the section assigned.
RESPONSIBILITIES:
- Supervise guest room attendants, housepersons, and runners on assigned floors, ensuring all rooms and hallways are cleaned to company standards.
- Create a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, and procedures.
- Inspect the required number of guest rooms on a daily basis to ensure guest room attendants are conforming to the sanitation requirement of health laws and standards of the company.
- Maintain records including repairs needed, lost, and found items, and quality of work completed by employees.
- Receive guest checkout information from the housekeeping office and take
- immediate steps to ensure the appropriate accommodation is promptly made up.
- Insure the maintenance of established par stocks and quality of all "in use" linen.
- Schedule and supervise the activities of housekeeping staff, on assigned shift, insuring adherence to established standards and procedures.
- Report to the housekeeping office all malfunctions, deficiencies or damages which require the attention of the Engineering department. Initiate Engineering work orders as required.
- Prepare regular/special reports in a timely manner according to established procedures. Maintain necessary records and files.
- Instruct team members on the products used for cleaning in accordance with OSHA chemical requirements.
- Complete and route all on-the-job injury or illness reports in accordance with procedures.
- Responsible for deep-cleaning projects in assigned areas, as needed.
- Participate and contribute to incentive programs for staff.
- Work closely with the Hotel Front Desk, Casino Marketing and Guest Services departments
- Maintain the cleanliness of the housekeeping office.
- Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
- Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
- Regular predictable attendance is required.
- Other duties as assigned
REPORTING RELATIONSHIPS: Housekeeping Manager
MINIMUM REQUIREMENTS:
EDUCATION LEVEL:
High School diploma or equivalent is required.
LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
EXPERIENCE:
Minimum 1 year in a responsible housekeeping position, preferably in a casino/hospitality environment preferred.
Minimum 1-year supervisory experience required.
SPECIAL SKILLS:
LICENSE/CERTIFICATION:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Ability to walk, stand, or sit for extended periods of time
Ability to lift, and move product up to 50 lbs.
Fine finger manipulation.
Work environment may include smoke and variable temperature, lighting, and noise levels.
Work may be performed indoors and outdoors during special events.
