What are the responsibilities and job description for the Nugget-Cage & Player Services Supervisor position at Century Casinos Inc?
FUNCTION:
Responsible for leading the cage team members toward a successful completion of shift operations including, balancing of banks, excellent guest service, adherence to all company best practices, and Federal, State, and local gaming regulations.
RESPONSIBILITIES:
- Monitor quality standards within the department, delegating daily work, running shift reports, and verifying and approving appropriate transactions in accordance with internal control standards.
- Responsible for training, assigning work, performance reviews, counseling, hiring, and terminating cage team members.
- Assist the Cage & Player Services Manager in ensuring the banks are balanced within the cage at the end of each shift.
- Provide excellent guest service, resolving guest complaints, assisting with the players club requests and disputes in a timely and professional manner.
- Assist guests with exchanging Tito tickets, and table games cheques into currency.
- Efficiently process credit information for guests.
- Accurately strap, bundle, and/or label monetary funds.
- Ability to process cash through a count machine.
- Verify all checks being cashed through the cage by using in house systems, Trans Union and Central Credit.
- Redeem coupons, play tickets, coins, chips, and tokens for cash. Assist the slot department in paying out large jackpots.
- Assist verified guests with marker credit.
- Participate in ongoing Players Club promotions, handing out cash, gifs, verifying points, and promotion upcoming events.
- Maintain accurate and thorough daily reports.
- Operate basic machinery such as jet sorter, bill counters, and adding machines.
- Perform check cashing services, debit and credit card transactions generate from ATM.
- Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
- Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate.
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
- Adhere to all gaming laws, regulations, organizational controls, policies, and procedures.
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
- Regular predictable attendance is required.
- Other duties and responsibilities as assigned.
REPORTING RELATIONSHIPS: Cage & Player Services Manager
MINIMUM REQUIREMENTS:
Minimum 21 years of age.
EDUCATION LEVEL:
High School diploma or equivalent is required.
LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
EXPERIENCE:
Minimum 1 year cash handling, check cashing, banking experience required. Previous casino cage, casino vault, casino credit, or slot club experience preferred.
SPECIAL SKILLS:
LICENSE/CERTIFICATION:
Employee Gaming registration required.
Alcohol Awareness Certification within the first 30 days required.
PHSYICAL DEMANDS AND WORK ENVIRONMENT:
Ability to walk, stand, or sit for extended periods of time.
Ability to lift, and move product up to 50 lbs.
Fine finger manipulation.
Work environment may include smoke and variable temperature, lighting, and noise levels.
Work may be performed indoors and outdoors during special events.
