POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience.  The revenue auditor is responsible for compiling and auditing revenue records, control documents and preparing reports for all areas of casino operations. This position is responsible for auditing all areas of casino operation and preparing exception reports for all errors.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.  Other reasonable duties may be assigned. 

1. Ensure at all times operating principles are being adhered to:
   1. Clean – Keep all areas clean and pristine.
   2. Safe – Follow all safety policies and procedures.
   3. Friendly - Use customer courtesy skills to provide superior guest service.
   4. Fun – Have fun!  Be interactive with all internal and external guests while maintaining professional standards.

1. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions.  Work effectively and courteously with fellow employees. 

1. Responsible for auditing paperwork of previous day’s activities in various areas of casino operations.

1. Responsible for completing reports associated with the daily audits.

1. Responsible for verifying toke counts.

1. Responsible for preparing exception reports for all errors discovered in audit.

1. Ensures safety and security of employees and customer financial information.

1. Completes all company-required training within designated time frames.        

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position, including, but not limited to, computer keyboard, 10-key calculator, and telephone.
• Ability to multi-task.
• Ability to read, write, and understand complex instructions and communicate them to subordinates in a way that can be easily interpreted.
• Ability to complete tasks in an interruptive environment under time pressures.
• Ability to communicate effectively with guests and all levels of employees.
• Ability to sit for 90%, walk for 10% of the day, and occasionally lift up to 25 lbs. 
• Repetitive keyboarding.
• Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
• Availability to work 24-hours hours a day, 7 days a week, varied work schedules, weekends, and holidays.

JOB QUALIFICATIONS

• High School Diploma or GED equivalent
• Must be able to obtain and maintain Valid MGC Level 2 Gaming license.
• Must be able to receive and maintain all required certification.
• Must demonstrate knowledge of applicable internal contracts, policies and procedures of required audits.
• Must possess the ability to perform duties under frequent time pressures.
• Must have the ability to read, write and understand simple instructions and memos.
• Must complete all required company training.

I have read and understand this job description.  I am able to do this job with or without (circle one) accommodation.   I will notify my manager and Human Resources immediately and will work toward a solution.

Signed and acknowledged by: ___________________________________ DATE: ___________