ROK-HOST-CASINO

SUMMARY

Responsible for ensuring the quality of service provided to all guests is in accordance with established marketing strategy. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Greets guests on Casino floor, establishing rapport with them and providing complimentary amenities based upon specific Casino guidelines for levels of play.
2. Manages relationships with players based on standards established by the Director of Marketing.
3. Promotes the success of the Players Club by explaining this marketing tool to guests, issuing membership cards and demonstrating the various methods of use.
4. Satisfies miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
5. Assists guests with reservations for restaurants, theater shows, hotel, and accommodations.
6. Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork.
7. Augments special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
8. Contacts selected players by telephone and other means to inform them of special events with goal of incenting a future visit and subsequent gaming revenue.
9. Records information on new guests and updates computer files as needed.
10. Becomes familiar with the Marketing and Promotional activities, Casino Cage, and other departments throughout the casino, providing assistance and guidance to guests, as necessary.
11. Compiles guest feedback and informs management of findings on a regular basis.
12. Works to develop premium casino players for the benefit of the property and maintains professional relationships with the same to maximize profitability and guest service expectations.
13. All other duties as assigned.

REPORTING LINE

You will report directly to the Player Development Supervisor and then the Director of Player Development.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and always present a neat appearance. 
• Excellent organizational skills required. 
• Must be a self-starter, motivated, versatile, and responsible. 
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to make effective and persuasive speeches and presentations on departmental information to the Marketing Department and management.
• The ability to work with others as a team in an efficient manner. 
• The ability to apply common sense reasoning to variety of situations
• Proven experience providing high level of guest service

• Ability to comprehend and apply basic principles of math, including addition, subtraction, multiplication, division and fractions. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  
• Ability to deal with problems involving several concrete variables.
• Ability to prepare and interpret graphs. 
• Must be able to master the property’s player tracking and reservation systems.
• The ability to read, write, comprehend simple instructions, short correspondence, and memos in English

• This position will require a flexible schedule.
• The ability to work in a fast–paced environment and stressful situations.
• Must be at least 21 years old. 
• Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
• The ability to verify the right to work in the United States. 

EDUCATIONAL AND/OR EXPERIENCE

Bachelor’s degree from a four-year college or university, or four to six years related experience and/or training, or an equivalent combination of education and experience.

PHYSICAL DEMANDS

Ability to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, balance. Constant use of hearing, speech, vision (including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.), radios, and tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT

Will be exposed to working in a noisy environment and seasonal elements. 

Our company offers a fun work environment, opportunities for professional growth, paid time off accrual and benefits, including single or family health, vision, and dental benefits, and access to emergency care for eligible team members.  401(k) plan with match available for permanent positions after 90 days.