What are the responsibilities and job description for the Table Games Manager Dayshift position at Century Casinos Inc?
FUNCTION:
Responsible for the operations of the casino floor. The Table Games Manager provides direct supervision to casino staff to ensure effective and efficient gaming operations. Makes sound business and policy decisions based on the best outcome for the guests and team members. Adheres to, supports, and creates department initiatives based on the guest experience and financial success of the operation. Ensures compliance of all regulatory entities.
RESPONSIBILITIES:
- The Table Games Manager position is an integral component of the 24-hour Table Games Department, with duties and responsibilities that are not limited to an eight-hour shift.
- Must possess the scheduling flexibility to rotate shifts as needed to meet business demands. May be required to work at both indoor/outdoor special events.
- Responsible for selection and analysis of current games and rules and to provide recommendations to the Director of Gaming Operations for new games or equipment.
- Responsible for the creation of retention and recognition programs to attract and maintain high quality team members.
- Oversees all hiring and terminations decisions under the direction of the Director of Gaming Operations and Human Resources team.
- Produces and updates training materials for the department and implements training initiatives.
- Consistently demonstrates personal actions and behaviors that are in alignment with company / department strategies, objectives, and initiatives.
- Demonstrate the highest level of initiative and professionalism. Ensure that supervision, coaching and rewarding of staff is equitable and appropriate.
- Ensure that the highest level of customer service and table games professionalism is being delivered by team members on all shifts. Takes appropriate action to correct deficiencies immediately, and document as appropriate with the company disciplinary guidelines. Maintain open communication in the work environment while providing effective coaching, counseling, and support.
- Communicate and facilitate the timely and proper flow of information to management as well as to subordinates.
- Maintain adherence to appropriate game spread, table limits, labor utilization and staffing in accordance with customer demand. Communicate predetermined financial goals and strategies to Casino Shift Managers. Participates in scheduling and labor use projections.
- Thoroughly understand Table Games accounting procedures, Internal Controls, Title-31 and credit extension.
- Full knowledge of the Nugget’s customer rating system, casino management system, and T-31 system.
- Initiate and extend credit to guests in accordance with policies, procedures, and gaming regulations.
- Provide complete information to the Director of Gaming Operations regarding all significant Table Games player action as determined by guidelines; any suspicious / unusual gaming related activity or significant customer service issues. Recommend solutions as part of the informational process and assumes ownership for carrying out solutions
- Resolve guest service and/or employee related issues while acting autonomously and involving senior management as appropriate.
- Recommend and oversee training for all department members on customer service, performance management, dealing procedures, game protection, or other topics as assigned by the Director of Gaming Operations.
- Ensure Casino Shift Managers complete assigned performance evaluation with supporting documentation in a timely, professionally, accurate and fair manner. Prepare evaluations on all assigned managers conforming to the previously stated criteria.
- Provide leadership, insight, and recommend solutions for other operating areas as appropriate.
- Assure alignment with directives and all related job responsibilities with assigned Casino Managers on all shifts.
- Must be physically capable of standing and performing job duties in an 8 or 10hour shift.
- Thoroughly familiar with all emergency response procedures and assume a critical leadership role during any property wide emergency or major safety related issues.
- Perform other duties as assigned.
- Performs all responsibilities in compliance with current federal and state/provincial regulations, the regulations, and departmental policies and procedures.
- Address guest concerns and or complaints in a timely and professional manner.
- Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate.
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
- Regular predictable attendance is required.
- Other duties and responsibilities as assigned.
REPORTING RELATIONSHIPS: Director of Gaming Operations
MINIMUM REQUIREMENTS:
EDUCATION LEVEL:
High school diploma or equivalent is required.
LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
EXPERIENCE:
10 years of gaming experience including 2 years in a Supervisory capacity. Must have a fluent understanding of all casino games offered.
SPECIAL SKILLS:
Proven display of superior guest service and interpersonal skills required.
Ability to quickly problem solve multiple issues that may arise on the casino floor.
Basic skills in Microsoft Office Suite including Word, Excel, and Outlook.
LICENSE/CERTIFICATION:
Nevada Employee Gaming Registration is required.
Alcohol Awareness Certification is required.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Ability to walk, stand, or sit for extended periods of time.
Ability to lift, and move product up to 50 lbs. may be required depending on the position.
Fine finger manipulation.
Work environment may include smoke and variable temperature, lighting, and noise levels.
Work may be performed indoors and outdoors during special events.
