What are the responsibilities and job description for the Division Manager position at Century Complete?
What You’ll Do:
The Division Manager manages superintendents, customer service managers, permit coordinators, and division sales managers and ensures construction adherence, quality, and safety for all homes within the division.
Your Key Responsibilities Include:
- Recruit and maintain superintendents and sales staff within the designated division, per the company's organizational chart and strategic business plan.
- Ensure timely delivery of building permits before lot close.
- Ensures all preconstruction timelines are maintained to provide the construction team with an on-time start at every purchase.
- Generate and review daily, weekly, monthly, and annual reports reflecting the division's results and assess areas of improvement or focus as needed, i.e., SOC Report and backlog review.
- Inspect neighborhoods and homes weekly as part of a routine inspection process to ensure cleanliness, quality, safety, and schedule adherence to the company's standards.
- Weekly meetings with division staff to ensure accurate home closing dates are established and achieved per the business plan.
- Train division superintendents as new staff are onboarded and train all superintendent staff in monthly construction meetings on safety and technical training.
- Assists Division Sales Manager as needed with recruiting and training of sales staff.
- Ensures a proper subcontractor allocation ensures schedule adherence, quality, and safety.
- Ensures timely completion of outstanding customer service requests and maintains a high level of customer service satisfaction.
- Accountability for construction time, quality, customer satisfaction, budget/variance control, and timeliness of completing Century Complete required docs.
- Effective in managing a team of direct reports.
- Perform other duties as needed or assigned.
What You Have:
- Strong written and verbal communication skills.
- People skills to articulate and professionally handle conflict with customers, building inspectors, and trade contractors.
- Knowledge of technical construction materials and methods.
- Ability to design and implement new training modules for builders and subcontractors within the division.
- Aptitude to run and review reports and pinpoint areas of need that align with company initiatives.
Your Education and Experience:
- A bachelor's degree or equivalent certification, accreditation, or job experience.
- A minimum of 5 years within the construction industry, preferably production experience in the first-time homebuyer segment.
- A minimum of 2 years prior management position in the residential construction industry.
About Century Complete
Our mission of More Home, Less Money® is only possible with the best talent in the industry. If that’s you—if you’re a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level—then apply today!
As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, with a focus on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits to build successful and rewarding careers. We’re committed to fostering an environment of diversity, inclusivity, and respect, and building a culture dedicated to ethical business behavior and responsible corporate activity.
