What are the responsibilities and job description for the Online Sales Counselor position at Century Complete?
What You'll Do:
The Online Sales Counselors support sales and marketing initiatives by responding, qualifying, and managing eLeads, internet traffic, email, text, and phone information requests.
Your Key Responsibilities Include:
- Provide same-day, immediate email/phone response to all eLeads from Century Communities website and 3rd party sources.
- Respond quickly to “Live Chat” inquiries and convert to on-site appointments.
- Qualify eLeads and follow up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson.
- Send out marketing collateral to eLeads.
- Maintain a database of eLeads through CRM.
- Maintain a toll-free number and voicemail for eLeads.
- Assist prospects in selecting the best Century community for prospective homebuyers.
- Conduct and manage ongoing email campaigns, newsletters, and online community launches.
- Provide reporting of eLead activity and sales conversion.
- Monitor website data on the company website and 3rd party websites.
- Provide reporting, conversion rates, aggregate data and make recommendations based on results to improve the online customer experience.
- Provides consistent follow-up with all leads received at the 3, 7, 14, 21 and 28-day milestones.
- Perform and maintain competitive email marketing and website market research.
- Other projects as assigned.
What You Have:
- Enjoys sales and marketing activities. High energy, positive, can-do attitude.
- A high school diploma or equivalent is required, and a bachelor's degree is preferred in marketing or a related business field.
- At least two years of sales/marketing experience. Real estate marketing or homebuilding industry experience is preferred.
- Advanced internet, email, and sales contact CRM experience.
- Proficient at overcoming various sales objectives and concerns.
- Strong computer skills, including Microsoft Office, Excel, Outlook, and CRM management.
- Typing 45 WPM .
- Detail-oriented, outstanding follow-up skills, customer-focused.
- Excellent email writing and telephone communication skills.
- Solid organizational, planning, and managing skills.
- Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision.
- Prioritize time well, juggle several projects at once, and experience working under deadlines.
Your Education and Experience:
- High school diploma or GED.
- Florida Real Estate License preferred but not required.
About Century Communities
Our mission of A Home For Every Dream® is only possible with the best talent in the industry. If that’s you—if you’re a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level—then apply today!
As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, with a focus on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits to build successful and rewarding careers.
