What are the responsibilities and job description for the Call Center Agent (Hybrid Schedule) - Austin, TX position at Century Consulting Services?
******Please note that at least one year of phone-based customer service experience is required for this role. This is a hybrid position based in Austin, TX, with 2 days required in the office. ******
At Century Consulting Services, we’re passionate about empowering individuals and businesses to achieve financial freedom. As a leading financial services firm, we’ve guided thousands of clients toward brighter financial futures by equipping them with the knowledge and tools to make informed financial decisions. With years of experience, we’ve built a reputation for fostering stability, success, and trust. We take pride in our culture of excellence, innovation, and integrity. Our clients’ success and well-being are at the core of everything we do. If you’re ready to join a dynamic team that’s committed to making a meaningful impact, we’d love to welcome you aboard!
We are currently on the lookout for dedicated Client Support Specialists who embody excellent organizational skills, diligence, and a strong team spirit. If you thrive on providing exceptional customer service and enjoy going the extra mile to exceed expectations, you may be the perfect fit for our growing team. In this role, you'll be responsible for managing a high volume of customer inquiries via email, and phone calls, making effective organizational and prioritization skills crucial. Familiarity with Excel, proper email etiquette, and Word is also essential. If you're ready to contribute your talents to our dynamic environment and help us deliver outstanding support to our valued clients, we'd love to hear from you!
Schedule: Monday- Friday 9:00am – 6:00pm cst.
RESPONSIBILITIES
- Handle incoming requests via phone from customers and ensure that issues are resolved both promptly and thoroughly
- Educate them on company product
- Provide quality service in the areas of handling inquiries, troubleshooting, and account assistance
- Enter detailed notes into our CRM system
- Respond to email correspondence and inquiries promptly and professionally
- Suggest ways to improve the customer experience
QUALIFICATIONS AND SKILLS
- Dedicated and results driven
- Minimum of 1 year phone-based customer service experience
- High commitment to customer satisfaction
- Expert verbal and written communication skills with ability to communicate clearly and professionally
- A people person that can empathize with customers and help them work through concerns
- A lighthearted, friendly attitude
- Strong listening skills with careful attention to detail
- Professional and reliable work ethic
- Team player with eagerness to learn and willingness to contribute in any way necessary
BENEFITS
- Paid Training
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Aflac
- Short Term/Long Term Disability Coverage
- 401(k)
- Paid Time Off
- Floating Holiday
- Parental Leave
- Employee Discount
- Employee Referral Program
- Employee Assistance Program…
and more!
Ready for a change? Century Consulting Services is the place to be! We're looking for bright minds and bold thinkers to join our team and help shape the future of our company. If you're ready to challenge yourself and make an impact, apply now and let's build something incredible together!
