What are the responsibilities and job description for the guest services position at Century Equipment?
Job Title: Front Desk Representative
About This Role
We are seeking a charismatic and responsible individual to join our front desk team. As the primary point of contact for our guests, you will play a vital role in shaping their overall experience with us.
Key Responsibilities
- Customer Service: Provide exceptional service to all guests, ensuring their needs are met promptly and efficiently.
- Guest Relations: Address guest complaints and requests in a professional and courteous manner.
- Cheking In/Out: Process guest arrivals and departures smoothly, handling all necessary paperwork and transactions.
- Financial Transactions: Accurately process guest payments, handle cash handling procedures, and maintain a thorough knowledge of hotel policies and promotions.
- Communication: Develop a comprehensive understanding of hotel staff, room locations, rates, amenities, and selling strategies to effectively communicate with guests and staff.
- Switchboard Operations: Answer phone calls professionally, block rooms, and handle special requests as needed.
- Room Availability: Monitor room availability to ensure efficient allocation and minimize overbooking.
- Safe Deposit and Mail Handling: Safeguard guest valuables and mail according to established procedures.
- Cleaning and Maintenance: Maintain a clean and presentable lobby area, and assist with cleaning tasks during downtime, adhering to high standards.
- Laundry and Cash Handling: Participate in laundry duties and manage cash handling responsibilities throughout each shift.
- Complaint Resolution: Report any guest or system-related issues to management promptly.
- Log Keeping and Communication: Document relevant information for incoming staff and management, and notify maintenance teams of required repairs.
Benefits
- A competitive wage commensurate with qualifications
- A comprehensive medical insurance plan and 401(k) program
- Century Hospitality is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, sex, religion, national origin, disability, or protected veteran status
