What are the responsibilities and job description for the Customer Service Rep position at Century Group?
Century Group is excited to share this awesome opportunity for a Customer Services Representative for our client in the food manufacturing industry. We are searching for a customer serviced oriented individual with great listing skills. Exact compensation may vary based on skills, experience and location. Expected starting base salary $20 to $22 per hour.
Job Description :
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Requirements :
Excellent verbal, written and interpersonal communication skills
Able to communicate with professionals at all levels
Able to communicate complex information to a variety of audiences
Experience :
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
REF #47009
LI-POST
Salary : $20 - $22
